Register for a Programme
How to Register
You can register via our CSC programme portal. Just navigate to your desired programme, and click on the Register for programme button.
Your Training Coordinator has up to 3 working days to approve your registration request. Once it’s been approved, you’ll receive an email notification.
Note: To attend milestone programmes, you have to be nominated by your agency. Contact your Training Coordinator to find out more.
When to Register
Register for a programme at least 1 month before the start date. Most programmes accept registrations on a first-come, first-served basis, so it’s better to register early.
Pro tip: Registration normally closes 5 working days before each programme’s start date, unless otherwise stated.
Confirming Your Registration
We’ll let you know about your registration status 2 to 3 weeks before the programme starts. Once your registration is confirmed, we’ll send you a Course Placement Letter (CPL) via email. The CPL will contain administrative details of your programme.
While we’ll always do our best to confirm your registration as early as possible, sometimes classes are postponed or cancelled due to unforeseen circumstances.
Learning with Disabilities
The Civil Service College is committed to creating a learning environment that meets the diverse needs of its participants. If you anticipate or experience any barriers to learning in this course, please feel free to discuss your concerns with your Training Coordinator and CSC’s Customer Experience Team.
Learners with disabilities may also wish to work with your Training Coordinator and CSC’s Customer Experience Team to discuss
options to improve the learning experience for you. Please also let us know what level of assistance you prefer.
Attending Your Programme
Let Us Know You're Here
When you've reached CSC, simply scan your NRIC, driving licence or staff pass at any of our kiosks conveniently located throughout CSC. If you have any other form of identification with your NRIC barcode on it, that'll work too.
Where to Find the Kiosks
There are 10 kiosks conveniently located throughout CSC:
- Level 1 - 4 kiosks
- Level 2 - 1 kiosk
- Level 3 - 3 kiosks
- Level 4 - 1 kiosk
- Level 5 - 1 kiosk
You may scan your ID at any kiosk - it doesn't matter where your class is being held.
How Many Times to Scan
You only need to scan your ID once per day. If your class takes place over a few days, you'll need to scan your ID on each and every day.
I Didn't Bring Any ID
You can manually enter your NRIC number at any kiosk to let us know you're here.
I Forgot to Scan My ID
Unfortunately, this would mean you will not receive your e-certificate for the class.
After you've scanned your ID, a personalised name label will be printed for you. For security purposes, you must display your name label prominently at all times when in CSC.
My Label Went Missing
You can reprint your name label if you need to. You can do so at any time between 8.00am to 5.15pm on the day of your class.
I'm Replacing My Colleague
Contact your Training Coordinator to find out the title or code of the course you are supposed to attend. Once you have that information, you can enter it any of the kiosks to e-register your attendance. The kiosk will prompt you to key in the name of the colleague you are replacing, so please have this information ready as well.
The Colleague I'm Replacing Has Turned Up for Class
Please double check with your Training Coordinator. If you still need to replace your colleague, please approach the Course Administrator or Trainer for further assistance.
I've Been Replaced By Mistake
Please double check with your Training Coordinator. Once you have an updated, please contact the Course Administrator for further assistance.
Cancelling Your Registration
Sending a Replacement
For most programmes, we’re happy to let your colleague replace you at no extra charge. We strongly encourage you to select a colleague with a similar profile, so he or she can fully benefit from the programme.
Email us at email@example.com at least 5 working days before the programme starts. Include the following:
- Your name
- Programme title
- Programme date(s)
- Your replacement’s details:
- Email address
Note: For programmes that require pre-coursework or screening, we’ll let you know if your request to send a replacement is successful.
Cancelling Your Registration
If you can’t find a colleague to replace you, or if the programme doesn’t allow for it, you’ll need to cancel your registration. To do so, email us at firstname.lastname@example.org at least 3 weeks before the programme starts.
If you cancel your registration less than 3 weeks before the programme starts, a withdrawal fee will be incurred (equivalent to 25% of the programme fee).
If you don’t cancel your registration at all, you’ll be considered absent and the full programme fee will be charged.