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Opinion: In Search of the New Public Leader

Opinion  -  Claudio Fernández-Aráoz

What can a Portuguese prince from the Age of Exploration teach us about the search for leadership in an Age of Uncertainty?

The Value of Values in the Singapore Public Service

Article  -  Ghalpanah Thangaraju, Keith Tan

The transformation of the Public Service must also involve thoughtful reinvigoration of the values it stands for.

Public Engagement: The Gap between Rhetoric and Practice

Opinion  -  Kenneth Paul Tan

Deeply ingrained habits and structures may have to be shed before a more productive relationship can develop between the state and the public.

Transformative Innovation and the Policymaker of the Future

Opinion  -  Graham Leicester

The competencies needed to transform governance are already innate in the policymaking community — but a deliberate cultural shift may be necessary to bring them to the fore.

Simulations, Exercises and Games in the Civil Service

Article  -  Peter Ho

The former Head of Civil Service makes a case for policy gaming as a means to anchor learning, reduce surprise and surface diverse perspectives.

Better, Faster, Cheaper: Service Transformation and Channel Migration at the Ministry of Manpower

Article  -  Penny Han

A successful transition to new service channels has transformed this traditional regulatory agency into an award-winning service provider.

Book Review: Public Services at the Crossroads

Review  -  Garvin Chow

With a pool of increasingly educated citizens, a knowledge-savvy workforce and highly competitive market forces, many governments are feeling the pressure to continually improve the quality of their public services.

Creating and Measuring Public Service Value

Article

How can we measure the public sector’s bottomline? Accenture’s Ng Wee Wei advocates an outcome-oriented approach based on the concept of public value.

What Does It Mean to Optimise Public Service Delivery?

Opinion  -  John Lim, Lee Chong Hock

Lee Chong Hock and John Lim from the PS21 Office examine the challenges that face the Singapore Public Service, as it reaches beyond individual service excellence towards Whole-of-Government outcomes.