Article - Penny Han
A successful transition to new service channels has transformed this traditional regulatory agency into an award-winning service provider.
Article - Ghalpanah Thangaraju, Keith Tan
The transformation of the Public Service must also involve thoughtful reinvigoration of the values it stands for.
Review - Max Everest-Phillips
If there was ever a book not to judge by its title or its cover, it is this.
Article - Yeo Yaw Shin, Tang Tee Sing, Nicholas Mai
Are we on the brink of a golden age of public service delivery, rich in cross-sector partnerships and collaborative networks?
Article - Ong Perng Yih
A ground-breaking research study on public sector leadership in Singapore highlights the importance of leadership impact and challenging work assignments on staff development and performance.
Article - Ng Li Sa, Ong Toon Hui, James Wong
More than just creating honest, clean government, integrity as wholeness and working together as one united Service will ready Singapore for the future.
Review - Garvin Chow
With a pool of increasingly educated citizens, a knowledge-savvy workforce and highly competitive market forces, many governments are feeling the pressure to continually improve the quality of their public services.
Article - Peter Shergold
Five key qualities are demanded of civil servants at a time of crisis, argues Professor Peter Shergold, a distinguished public service veteran and Senior Visiting Fellow at the Civil Service College.
Editorial - Alvin Pang
Of the key constituents of society, the public sector is the most directly accountable, through the various institutions of state and the political process, to the people and the national good.