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Better, Faster, Cheaper: Service Transformation and Channel Migration at the Ministry of Manpower

Article  -  Penny Han

A successful transition to new service channels has transformed this traditional regulatory agency into an award-winning service provider.

The Value of Values in the Singapore Public Service

Article  -  Ghalpanah Thangaraju, Keith Tan

The transformation of the Public Service must also involve thoughtful reinvigoration of the values it stands for.

Review: The New Synthesis of Public Administration Fieldbook

Review  -  Max Everest-Phillips

If there was ever a book not to judge by its title or its cover, it is this.

Leveraging Networks for Public Service Delivery

Article  -  Yeo Yaw Shin, Tang Tee Sing, Nicholas Mai

Are we on the brink of a golden age of public service delivery, rich in cross-sector partnerships and collaborative networks?

Leadership Development in the Singapore Public Service

Article  -  Ong Perng Yih

A ground-breaking research study on public sector leadership in Singapore highlights the importance of leadership impact and challenging work assignments on staff development and performance.

Integrity: Fundamentals for Singapore's Governance Success

Article  -  Ng Li Sa, Ong Toon Hui, James Wong

More than just creating honest, clean government, integrity as wholeness and working together as one united Service will ready Singapore for the future.

Book Review: Public Services at the Crossroads

Review  -  Garvin Chow

With a pool of increasingly educated citizens, a knowledge-savvy workforce and highly competitive market forces, many governments are feeling the pressure to continually improve the quality of their public services.

Leadership at a Time of Crisis

Article  -  Peter Shergold

Five key qualities are demanded of civil servants at a time of crisis, argues Professor Peter Shergold, a distinguished public service veteran and Senior Visiting Fellow at the Civil Service College.

Editorial Issue 15

Editorial  -  Alvin Pang

Of the key constituents of society, the public sector is the most directly accountable, through the various institutions of state and the political process, to the people and the national good.