Interview - Ng Hock Keong
Singapore’s Central Provident Fund Board (CPFB) has won many accolades for its service excellence and innovations such as the groundbreaking my.cpf online portal. Ng Hock Keong, the Quality Service Manager (QSM) behind many of CPFB’s service initiatives, shares his views on the challenges of change in a mature service-oriented agency responsible for over three million members.
Article - June Gwee
Design thinking approaches could catalyse breakthrough innovations in public service delivery.
Opinion - Laurence Lien
Civil society needs to step up and do much more to help meet the increasingly complex needs of the Singaporean community.
Conversation - Nancy Chahwan
Nancy Chahwan discusses how the public service can remain nimble and adaptive in a digital society.
Article - Benjamin Ng, Ching Tuan Yee
Singapore's new waterfront business district will feature state-of-the-art infrastructure and urban design features.
Article - Jocelyne Bourgon
The public sector needs a unifying framework to reconcile the efficiency gains of the past with the participative, explorative and adaptive strategies needed to address tomorrow's complex challenges, argues Jocelyne Bourgon, President of Public Governance International and President Emeritus of the Canada School of Public Service.
Opinion - Aaron Maniam
Public service training and development should evolve in tandem with the dynamic, relational modes of governance that are emerging.