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Service Beyond Excellence

Interview  -  Ng Hock Keong

Singapore’s Central Provident Fund Board (CPFB) has won many accolades for its service excellence and innovations such as the groundbreaking my.cpf online portal. Ng Hock Keong, the Quality Service Manager (QSM) behind many of CPFB’s service initiatives, shares his views on the challenges of change in a mature service-oriented agency responsible for over three million members.

Editorial Issue 17

Editorial  -  Sharon Tham

Behavioural Insights (BI) have had a positive impact on policy making and the delivery of public services.

Redesigning the Service Experience

Article  -  June Gwee

Design thinking approaches could catalyse breakthrough innovations in public service delivery.

Opinion: Singapore's Non-Profit Sector: What Should its Role Be?

Opinion  -  Laurence Lien

Civil society needs to step up and do much more to help meet the increasingly complex needs of the Singaporean community.

Agile, Inclusive, Digital-Ready Public Service: Nancy Chahwan in Conversation

Conversation  -  Nancy Chahwan

Nancy Chahwan discusses how the public service can remain nimble and adaptive in a digital society.

Marina Bay: The Shape of Things to Come

Article  -  Benjamin Ng, Ching Tuan Yee

Singapore's new waterfront business district will feature state-of-the-art infrastructure and urban design features.

Serving Beyond the Predictable

Article  -  Jocelyne Bourgon

The public sector needs a unifying framework to reconcile the efficiency gains of the past with the participative, explorative and adaptive strategies needed to address tomorrow's complex challenges, argues Jocelyne Bourgon, President of Public Governance International and President Emeritus of the Canada School of Public Service.

Opinion: Preparing Public Officers for New Modes of Governance

Opinion  -  Aaron Maniam

Public service training and development should evolve in tandem with the dynamic, relational modes of governance that are emerging.