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Better, Faster, Cheaper: Service Transformation and Channel Migration at the Ministry of Manpower

Article  -  Penny Han

A successful transition to new service channels has transformed this traditional regulatory agency into an award-winning service provider.

Public Service 4.0: What Might It Look Like?

Opinion  -  Peter Shergold

Digitisation and robotic process automation will revolutionise public administration—but the outcome will depend on how we choose to use them.

Opinion: Preparing Public Officers for New Modes of Governance

Opinion  -  Aaron Maniam

Public service training and development should evolve in tandem with the dynamic, relational modes of governance that are emerging.

Managing Complexity with Courage, Conflict and Engagement

Opinion  -  Douglas O'Laughlin

ILOD Principal Consultant Douglas O’Loughlin outlines four key leadership competencies to cultivate in a world of greater complexity and uncertainty.

Public Governance: Challenges in a Changing Landscape

Article  -  Peter Ong

Policymaking should involve public perspectives and citizen efforts while staying focused on the long term, argues Singapore's Head of Civil Service.

Modernising Public Sector Management: Recent Reforms in Western Australia

Article  -  Chris Stansbury, Alan Barrett

Legislative changes pave the way for greater public sector accountability, flexibility and collaboration.

Committed Leadership in a Changing World

Interview  -  Jean-François Manzoni

To excel, tomorrow’s public leaders will have to be competent, resilient, inclusive and emotionally connected to their people.

SG50: What The Public Service Learnt

Article  -  Yee Lai Fong

​The successful year-long celebrations strengthened the Public Service’s capacity to engage with its partners in new, collaborative ways that bode well for the future.

Reimagining Productive Longevity

Article  -  Kok Ping Soon

By increasing seniors’ productive capacity, strengthening the ecoysystem functional capacity and changing the social narrative, we can turn ageing from a societal liability to a productive asset for the nation.

Policymaking for Real People

Review  -  Tan Yeling

An understanding of how human biases affect economic decision-making can significantly improve the design of public policy. A new book authored by Singapore’s policymakers explains.