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Developing Human Capital: Insights from the Summit

Article  -  Geoff Armstrong

The theme-weaver for the inaugural Human Capital Summit reflects on the event’s broader significance and key insights.

Ten Tips: How to Create a Next Generation Public Service Super-Portal

Article  -  Rosina Howe-Teo

Since its inception in 2000, the Land Transport Authority’s ONE.MOTORING portal has become an indispensable online destination for the motor trade industry, vehicle owners and the general public.

The Changing Face of Government

Roundtable  -  Mothusi Bruce Rabasha Palai, Feng Tie, Ashraf Hassan Abdelwahab

The Ethos Roundtable brings together thought leaders and practitioners to discuss key issues of interest to the public service. In this session, three eminent participants in Singapore’s inaugural Leaders in Governance Programme reflect on the evolving challenges facing public sectors around the world today.

Service Beyond Excellence

Interview  -  Ng Hock Keong

Singapore’s Central Provident Fund Board (CPFB) has won many accolades for its service excellence and innovations such as the groundbreaking my.cpf online portal. Ng Hock Keong, the Quality Service Manager (QSM) behind many of CPFB’s service initiatives, shares his views on the challenges of change in a mature service-oriented agency responsible for over three million members.

Talent Management in Asia: Four Perspectives — A Singapore Human Capital Summit Plenary

Conversation  -  Israel Berman, Peter Cappelli, Ho Kwon Ping, Kan Trakulhoon

Experts and business leaders share insights on the challenges of managing talent in Asia today.

Sharpening Singapore's Edge: Insights from the IBM Experience

Article  -  Teresa Lim

Singapore needs to develop T-shaped workers and a culture that favours innovation, collaboration, diversity and values.

Accelerating the Growth of the Asian Leader

Article  -  Peter Ong, Bruce J. Avolio

Research from Gallup suggests that the emerging Asian workforce may benefit from a different model of leadership development.

Creating Hot Spots of Innovation & Energy in Your Organisation

Article  -  Lynda Gratton

Leaders can ignite creative energy by asking incisive questions and nurturing cross-boundary collaboration, writes Lynda Gratton from the London Business School.

Integrated Sevice Delivery:The Australian Department of Human Services

Interview  -  Jeff Popple

Jeff Popple, from Australia’s Department of Human Services, discusses their experience in integrating service operations across different agencies, in order to achieve large-scale synergies.

Managing Talent in an Age of Uncertainty

Review  -  Toh Boon Kwan

Review of Peter Cappelli's Talent on Demand