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Redesigning the Service Experience

Article  -  June Gwee

Design thinking approaches could catalyse breakthrough innovations in public service delivery.

Enterprise Risk Management: Strengthening Singapore's Advantage

Article  -  Ang Hak Seng

ERM could serve as a shared platform for understanding complexity and assessing trade-offs at the whole-of-government level.

Thinking About the Future: What the Public Service Can Do

Article  -  Peter Ho

How can the Public Service overcome cognitive and institutional hindrances to anticipating strategic surprises? In the following excerpt from his 2009 Strategic Perspectives Conference keynote address, Head of Civil Service Peter Ho charts the way forward.

Opinion: In Search of the New Public Leader

Opinion  -  Claudio Fernández-Aráoz

What can a Portuguese prince from the Age of Exploration teach us about the search for leadership in an Age of Uncertainty?

Developing Public Sector Leaders

Article  -  Goh Phek Suan

Self-awareness and shared responsibility are key to the cultivation of holistic leadership in public organisations today.

Serving Beyond the Predictable

Article  -  Jocelyne Bourgon

The public sector needs a unifying framework to reconcile the efficiency gains of the past with the participative, explorative and adaptive strategies needed to address tomorrow's complex challenges, argues Jocelyne Bourgon, President of Public Governance International and President Emeritus of the Canada School of Public Service.

Opinion: The Future of Futures

Opinion  -  Devadas Krishnadas

The next stage in the evolution of futures thinking could come from coordination across multiple domains, with a careful mix of capabilities.

Opinion: China's More Open Society and the Dynamics of Political Change

Opinion  -  Zheng Yongnian, Lye Liang Fook

China's political landscape is evolving in subtle but significant ways, as it develops economically and a more assertive and socially aware population emerges.

Singapore: The Apple of Nations

Roundtable  -  A Conversation with Peter Schwartz

The ETHOS Roundtable brings together thought leaders and practitioners to discuss key issues of interest to the public service. In this session, renowned futurist and Global Business Network cofounder Peter Schwartz discusses Singapore's prospects as a young city-state in a future where talent and innovation will determine success.