Article - Pang Kin Keong
Public agencies looking to step up service delivery should invest in people-centred reforms and smarter data tools.
Article - Christian Bason
Can public managers see themselves as active designers of innovation and change processes, involving both citizens and the government?
Roundtable - S. Francis Moloi, Noharuddin Nordin, Vani Tripathi
Three eminent participants from Singapore’s 5th Leaders in Governance Programme discuss the evolving role of the public sector, and the need for governments to engage with changing norms in society.
Interview - Geoff Wilson
A veteran strategist shares advice on how to make the most of public engagement as an instrument for governance and decision-making.
Article - Roslyn Ten
Customer demand and limited resources drive front-line and backend process redesign at the Ministry of Manpower.
Article - Lee Hsien Loong
Addressing public sector leaders, Singapore’s Prime Minister calls for greater diversity in the Civil Service, and a change in the Government’s approach to policymaking.