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A New Paradigm for the Delivery of Public Services

Article  -  Pang Kin Keong

Public agencies looking to step up service delivery should invest in people-centred reforms and smarter data tools.

Public Managers as Innovators: In Search of Design Attitude

Article  -  Christian Bason

Can public managers see themselves as active designers of innovation and change processes, involving both citizens and the government?

Context, Connection and Continuity: Governance in the Next Decade

Roundtable  -  S. Francis Moloi, Noharuddin Nordin, Vani Tripathi

Three eminent participants from Singapore’s 5th Leaders in Governance Programme discuss the evolving role of the public sector, and the need for governments to engage with changing norms in society.

Public Engagement That Works

Interview  -  Geoff Wilson

A veteran strategist shares advice on how to make the most of public engagement as an instrument for governance and decision-making.

MOM's Smarter Service Initiatives

Article  -  Roslyn Ten

Customer demand and limited resources drive front-line and backend process redesign at the Ministry of Manpower.

To Listen, Labour and Lead: Building a Better Singapore Together

Article  -  Lee Hsien Loong

Addressing public sector leaders, Singapore’s Prime Minister calls for greater diversity in the Civil Service, and a change in the Government’s approach to policymaking.