Interview - Lim Boon Chye, Stephanie Ng
Two senior managers from the Central Provident Fund Board discuss the strategic benefits of the agency’s iCARE customer information system.
Article - Roslyn Ten
Customer demand and limited resources drive front-line and backend process redesign at the Ministry of Manpower.
Opinion - Janine O'Flynn
It is time to rethink public service delivery: just who are the providers of public services? When should governments externalise?
Article - Peter Shergold
Civil servants should see themselves as the architects of new, flexible, cross-sectoral arrangements for creating greater public value.
Interview - Gus O'Donnell
The former Head of the Home Civil Service in the UK discusses national wellbeing, meritocracy, the future of service delivery, and the value of public service.
Article - Christian Bason
Can public managers see themselves as active designers of innovation and change processes, involving both citizens and the government?
Interview - Geoff Wilson
A veteran strategist shares advice on how to make the most of public engagement as an instrument for governance and decision-making.
Article - Jeffrey Siow, Balaji Prabhakar, Chng Kai Fong
Cloud and mobile technology meet big data and behavioural economics in LTA’s public transport experiment.
Article - Pang Kin Keong
Public agencies looking to step up service delivery should invest in people-centred reforms and smarter data tools.