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Public Service 4.0: What Might It Look Like?

Opinion  -  Peter Shergold

Digitisation and robotic process automation will revolutionise public administration—but the outcome will depend on how we choose to use them.

Leadership at a Time of Crisis

Article  -  Peter Shergold

Five key qualities are demanded of civil servants at a time of crisis, argues Professor Peter Shergold, a distinguished public service veteran and Senior Visiting Fellow at the Civil Service College.

Commissioning Public Value: The Role of Civil Servants

Article  -  Peter Shergold

Civil servants should see themselves as the architects of new, flexible, cross-sectoral arrangements for creating greater public value.