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SG50: What The Public Service Learnt

Article  -  Yee Lai Fong

​The successful year-long celebrations strengthened the Public Service’s capacity to engage with its partners in new, collaborative ways that bode well for the future.

Communicating to Our Pioneer Generation

Article  -  Lai Szu Hao

The launch of the Pioneer Generation Package demonstrated new ways to understand, inform, engage and serve Singaporeans on the ground.

Engaging Citizens in the Digital Age

Article  -  Cindy Tan

As public engagement grows online, the Public Service will need a strong social media policy that integrates both online and offline strategies as well as mindset and role shifts in service delivery to truly reap the benefits of social media.

Engaging with Stakeholders for Better Public Transport Outcomes

Article  -  Heng Ju-Li

Taking on a new advisory role, the Public Transport Council finds keeping an open mind and engaging diverse views makes for more balanced and useful recommendations.

Intentional Public Engagement: The Next Phase of Government-Citizen Relations

Article  -  Yeoh Chee Yan

Public engagement in Singapore should become more purposeful, meaningful and integrated across traditional institutional and sectoral boundaries.

Using Behavioural Insights to Strengthen Enforcement

Article  -  Leong Wai Yan

Understand why people are not acting and responding in a timely manner allows government agencies to implement nudges that can slightly improve compliance rates.

National Resilience: Developing a Whole-of-Society Response

Article  -  Charles Ng

A more robust society begins with clarity about shared priorities, risks, constraints and capabilities.

Strategic in Outlook, Nimble in Execution: Strengthening the Centre in Government

Article  -  Ng Chee Khern

To stay strategic in outlook and nimble in execution, the Singapore Armed Forces restructured its chain of command. Should the rest of the public sector follow suit?

Singapore's Whole-of-Government Approach in Crisis Management

Article  -  James Low

Deliberate and concerted effort has been key to building up Singapore's state capacity to resolve crisis, but more should be done to strengthen the community's role in future.

Nudges: Why, How and What Next?

Article  -  Kok Ping Soon

What does the use of behavioural insights mean for public policymaking and service delivery in Singapore? A practitioner shares his views.