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Service Beyond Excellence

Interview  -  Ng Hock Keong

Singapore’s Central Provident Fund Board (CPFB) has won many accolades for its service excellence and innovations such as the groundbreaking my.cpf online portal. Ng Hock Keong, the Quality Service Manager (QSM) behind many of CPFB’s service initiatives, shares his views on the challenges of change in a mature service-oriented agency responsible for over three million members.

CPFB's iCare Advantage

Interview  -  Lim Boon Chye, Stephanie Ng

Two senior managers from the Central Provident Fund Board discuss the strategic benefits of the agency’s iCARE customer information system.

Successful Governance: A Conversation

Interview  -  Gus O'Donnell

The former Head of the Home Civil Service in the UK discusses national wellbeing, meritocracy, the future of service delivery, and the value of public service.

Public Engagement That Works

Interview  -  Geoff Wilson

A veteran strategist shares advice on how to make the most of public engagement as an instrument for governance and decision-making.

Ownership, Opportunity and Outcomes: Interview with Laurence Lien

Interview  -  Laurence Lien

The community sector can become more confident in working with others to solve collective problems — but it will take practice, patience and leadership.

Integrated Sevice Delivery:The Australian Department of Human Services

Interview  -  Jeff Popple

Jeff Popple, from Australia’s Department of Human Services, discusses their experience in integrating service operations across different agencies, in order to achieve large-scale synergies.

Committed Leadership in a Changing World

Interview  -  Jean-François Manzoni

To excel, tomorrow’s public leaders will have to be competent, resilient, inclusive and emotionally connected to their people.

Interview with Martin Wolf: The Globalisation Game

Interview  -  Donald Low

The award-winning financial journalist and author of Why Globalization Works discusses the role of government in a globalised world, and the impact of China's rapid growth.

Planning and Innovation for City Success

Interview  -  Alan Altshuler

In this interview, Professor Alan Altshuler of Harvard University discusses the attributes of a successful city and compares the city success of Singapore with US cities.