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Pro Tip: How to Manage a Team for the First Time

Pro Tip  -  Jason Bay

Jason Bay suggests ways to approach the daunting task of becoming a team leader or manager for the first time.

The Challenge of Public Communications

Review  -  Vernie Oliveiro

In an episode of the BBC television series The Thick of It, a Minister is tasked with announcing to a classroom of teenagers a new policy encouraging young people to develop mobile phone apps. The problem is twofold: first, the Minister does not know the policy, and second, the Minister is something of a Luddite who cannot tell the difference between “downloading” and “uploading”.

Editorial Issue 15

Editorial  -  Alvin Pang

Of the key constituents of society, the public sector is the most directly accountable, through the various institutions of state and the political process, to the people and the national good.

Engaging Citizens in the Digital Age

Article  -  Cindy Tan

As public engagement grows online, the Public Service will need a strong social media policy that integrates both online and offline strategies as well as mindset and role shifts in service delivery to truly reap the benefits of social media.

Public Engagement That Works

Interview  -  Geoff Wilson

A veteran strategist shares advice on how to make the most of public engagement as an instrument for governance and decision-making.