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Successful Governance: A Conversation

Interview  -  Gus O'Donnell

The former Head of the Home Civil Service in the UK discusses national wellbeing, meritocracy, the future of service delivery, and the value of public service.

Context, Connection and Continuity: Governance in the Next Decade

Roundtable  -  S. Francis Moloi, Noharuddin Nordin, Vani Tripathi

Three eminent participants from Singapore’s 5th Leaders in Governance Programme discuss the evolving role of the public sector, and the need for governments to engage with changing norms in society.

Governance Through Adaptive Urban Platforms: The INSINC Experiment

Article  -  Jeffrey Siow, Balaji Prabhakar, Chng Kai Fong

Cloud and mobile technology meet big data and behavioural economics in LTA’s public transport experiment.

The Age of Angst

Opinion  -  Charles Ng

How should governments contend with the rise of social discontent in the wake of rapid globalisation?

Randomised Controlled Trials in Policymaking

Article  -  Sharon Tham, Do Hoang Van Khanh

Controlled trials can bring rigour to the process of determining what works — and what does not — in public policy.

What's Past is Prologue: Kissinger on China

Review  -  Leong Ming Wei

Described by the New York Times as “shrewd” and “fascinating”, On China is a tour de force account by a renowned former US Secretary of State of how China’s long history has shaped its global perspective as well as foreign policy.

CPFB's iCare Advantage

Interview  -  Lim Boon Chye, Stephanie Ng

Two senior managers from the Central Provident Fund Board discuss the strategic benefits of the agency’s iCARE customer information system.

Commissioning Public Value: The Role of Civil Servants

Article  -  Peter Shergold

Civil servants should see themselves as the architects of new, flexible, cross-sectoral arrangements for creating greater public value.

Rethinking Public Service Delivery for the 21st Century

Opinion  -  Janine O'Flynn

It is time to rethink public service delivery: just who are the providers of public services? When should governments externalise?

MOM's Smarter Service Initiatives

Article  -  Roslyn Ten

Customer demand and limited resources drive front-line and backend process redesign at the Ministry of Manpower.