Article - Ang Hak Seng
ERM could serve as a shared platform for understanding complexity and assessing trade-offs at the whole-of-government level.
Interview - Jeff Popple
Jeff Popple, from Australia’s Department of Human Services, discusses their experience in integrating service operations across different agencies, in order to achieve large-scale synergies.
Article - Peter Ho
How can the Public Service overcome cognitive and institutional hindrances to anticipating strategic surprises? In the following excerpt from his 2009 Strategic Perspectives Conference keynote address, Head of Civil Service Peter Ho charts the way forward.
Review - Jeanne Conceicao
Conventional strategies to fight poverty may be doing more harm than good.
Article - Yap Chin Beng
To meet the changing needs and aspirations of a more affluent and diverse population, Singapore's public housing will have to evolve in significant new directions in the coming decades.
Opinion - Manu Bhaskaran
A quick and painless recovery is unlikely, as delayed effects of the economic crisis have yet to kick in.
Article - Lena Leong, Aurora De Souza Watters
Two public agencies illustrate transformational strategies that could help organisations rethink and reinvent themselves for the future.
Article - Pang Kin Keong
Public agencies looking to step up service delivery should invest in people-centred reforms and smarter data tools.
Review - Garvin Chow
With a pool of increasingly educated citizens, a knowledge-savvy workforce and highly competitive market forces, many governments are feeling the pressure to continually improve the quality of their public services.