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What Does It Mean to Optimise Public Service Delivery?

Opinion  -  John Lim, Lee Chong Hock

Lee Chong Hock and John Lim from the PS21 Office examine the challenges that face the Singapore Public Service, as it reaches beyond individual service excellence towards Whole-of-Government outcomes.

Using Data to Create Better Government

Opinion  -  Diaan-Yi Lin, Vidhya Ganesan

​Public agencies in Singapore and elsewhere have already begun to use data analytics to transform public policy thinking and delivery.

Rethinking Public Service Delivery for the 21st Century

Opinion  -  Janine O'Flynn

It is time to rethink public service delivery: just who are the providers of public services? When should governments externalise?

The Digital Social Contract and e-Legitimacy

Opinion  -  Max Everest-Phillips

New institutions are needed to manage both the potential and risks of digital technologies that will reshape our societies and how they are governed.

Governance in an Age of Uncertainty

Opinion  -  Terence Poon

How should public policymaking and service delivery adapt to an era of greater uncertainty and complexity?