Showing page 1 of 7 results

MOM's Smarter Service Initiatives

Article  -  Roslyn Ten

Customer demand and limited resources drive front-line and backend process redesign at the Ministry of Manpower.

Successful Governance: A Conversation

Interview  -  Gus O'Donnell

The former Head of the Home Civil Service in the UK discusses national wellbeing, meritocracy, the future of service delivery, and the value of public service.

Public Managers as Innovators: In Search of Design Attitude

Article  -  Christian Bason

Can public managers see themselves as active designers of innovation and change processes, involving both citizens and the government?

Committed Leadership in a Changing World

Interview  -  Jean-François Manzoni

To excel, tomorrow’s public leaders will have to be competent, resilient, inclusive and emotionally connected to their people.

Roundtable: How Technology is Transforming the Public Sector

Roundtable  -  Mr Declan Hughes, Ms Anna Roy, Dato Paduka Ahmaddin Haji Abdul Rahman

In this edition of the Ethos Roundtable, participants of the 10th Leaders in Governance Programme discuss the challenges and opportunities of technology and the value of engagement in the digital age.

Developing a Liveable and Sustainable Singapore

Article  -  Toh Boon Kwan

Singapore’s developmental success is underpinned by principled approaches to the ubiquitous challenges of urban governance.

Agile, Inclusive, Digital-Ready Public Service: Nancy Chahwan in Conversation

Conversation  -  Nancy Chahwan

Nancy Chahwan discusses how the public service can remain nimble and adaptive in a digital society.