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Perceptions of Fairness

Article  -  David Chan

The perceived fairness of process and treatment is as significant as outcomes when engaging employees, stakeholders or the public.

Ten Tips: How to Create a Next Generation Public Service Super-Portal

Article  -  Rosina Howe-Teo

Since its inception in 2000, the Land Transport Authority’s ONE.MOTORING portal has become an indispensable online destination for the motor trade industry, vehicle owners and the general public.

Creating Hot Spots of Innovation & Energy in Your Organisation

Article  -  Lynda Gratton

Leaders can ignite creative energy by asking incisive questions and nurturing cross-boundary collaboration, writes Lynda Gratton from the London Business School.

Opinion: Global Talent: The War Goes On

Opinion  -  Pushp Deep Gupta

In 2008, Hewitt Associates was commissioned by Singapore's Ministry of Manpower to conduct wide-ranging research on current and future talent challenges with a special focus on Asia. In this article, they highlight key findings from their research.

Opinion: Preparing Public Officers for New Modes of Governance

Opinion  -  Aaron Maniam

Public service training and development should evolve in tandem with the dynamic, relational modes of governance that are emerging.

Enabling Organisational Transformation: Possibilities and Practice

Article  -  Lena Leong, Aurora De Souza Watters

Two public agencies illustrate transformational strategies that could help organisations rethink and reinvent themselves for the future.

The First New Synthesis Laboratory for Master Practitioners

Article  -  Jocelyne Bourgon

A groundbreaking lab for practitioners demonstrates the robustness and applicability of the New Synthesis Framework in transforming ideas about public administration and public value for the future.