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Planning and Innovation for City Success

Interview  -  Alan Altshuler

In this interview, Professor Alan Altshuler of Harvard University discusses the attributes of a successful city and compares the city success of Singapore with US cities.

Singapore: The Apple of Nations

Roundtable  -  A Conversation with Peter Schwartz

The ETHOS Roundtable brings together thought leaders and practitioners to discuss key issues of interest to the public service. In this session, renowned futurist and Global Business Network cofounder Peter Schwartz discusses Singapore's prospects as a young city-state in a future where talent and innovation will determine success.

Ten Tips: How to Create a Next Generation Public Service Super-Portal

Article  -  Rosina Howe-Teo

Since its inception in 2000, the Land Transport Authority’s ONE.MOTORING portal has become an indispensable online destination for the motor trade industry, vehicle owners and the general public.

Reclaiming Public Administration

Article  -  Jocelyne Bourgon

After thirty years of reform and experimentation, it is now time to outline a new, integrated model of public administration more relevant to the complex challenges of today, argues Jocelyn Bourgon, President Emeritus of the Canada School of Public Service.

Leveraging Networks for Public Service Delivery

Article  -  Yeo Yaw Shin, Tang Tee Sing, Nicholas Mai

Are we on the brink of a golden age of public service delivery, rich in cross-sector partnerships and collaborative networks?

Service Beyond Excellence

Interview  -  Ng Hock Keong

Singapore’s Central Provident Fund Board (CPFB) has won many accolades for its service excellence and innovations such as the groundbreaking my.cpf online portal. Ng Hock Keong, the Quality Service Manager (QSM) behind many of CPFB’s service initiatives, shares his views on the challenges of change in a mature service-oriented agency responsible for over three million members.

Redesigning the Service Experience

Article  -  June Gwee

Design thinking approaches could catalyse breakthrough innovations in public service delivery.

Serving Beyond the Predictable

Article  -  Jocelyne Bourgon

The public sector needs a unifying framework to reconcile the efficiency gains of the past with the participative, explorative and adaptive strategies needed to address tomorrow's complex challenges, argues Jocelyne Bourgon, President of Public Governance International and President Emeritus of the Canada School of Public Service.

From Scarcity to Generativity: New Approaches to Governing Resources

Opinion  -  Aaron Maniam

Data, knowledge and connections can increase rather than decrease in value with use: but we need a new public language to make the most of them.