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Redesigning the Service Experience

Article  -  June Gwee

Design thinking approaches could catalyse breakthrough innovations in public service delivery.

Serving Beyond the Predictable

Article  -  Jocelyne Bourgon

The public sector needs a unifying framework to reconcile the efficiency gains of the past with the participative, explorative and adaptive strategies needed to address tomorrow's complex challenges, argues Jocelyne Bourgon, President of Public Governance International and President Emeritus of the Canada School of Public Service.

Enterprise Risk Management: Strengthening Singapore's Advantage

Article  -  Ang Hak Seng

ERM could serve as a shared platform for understanding complexity and assessing trade-offs at the whole-of-government level.

Thinking About the Future: What the Public Service Can Do

Article  -  Peter Ho

How can the Public Service overcome cognitive and institutional hindrances to anticipating strategic surprises? In the following excerpt from his 2009 Strategic Perspectives Conference keynote address, Head of Civil Service Peter Ho charts the way forward.

Developing Public Sector Leaders

Article  -  Goh Phek Suan

Self-awareness and shared responsibility are key to the cultivation of holistic leadership in public organisations today.