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MOM's Smarter Service Initiatives

Article  -  Roslyn Ten

Customer demand and limited resources drive front-line and backend process redesign at the Ministry of Manpower.

Nudges: Why, How and What Next?

Article  -  Kok Ping Soon

What does the use of behavioural insights mean for public policymaking and service delivery in Singapore? A practitioner shares his views.

Successful Governance: A Conversation

Interview  -  Gus O'Donnell

The former Head of the Home Civil Service in the UK discusses national wellbeing, meritocracy, the future of service delivery, and the value of public service.

Public Managers as Innovators: In Search of Design Attitude

Article  -  Christian Bason

Can public managers see themselves as active designers of innovation and change processes, involving both citizens and the government?

Using Data to Create Better Government

Opinion  -  Diaan-Yi Lin, Vidhya Ganesan

​Public agencies in Singapore and elsewhere have already begun to use data analytics to transform public policy thinking and delivery.

Roundtable: How Technology is Transforming the Public Sector

Roundtable  -  Mr Declan Hughes, Ms Anna Roy, Dato Paduka Ahmaddin Haji Abdul Rahman

In this edition of the Ethos Roundtable, participants of the 10th Leaders in Governance Programme discuss the challenges and opportunities of technology and the value of engagement in the digital age.