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Services 4.0: A New Wave of Innovation and Partnerships

Article  -  Jane Lim

Emerging technologies promise new service possibilities—but organisations need to understand how best to embrace, apply and develop them to advance their goals.

Knowledge Hub

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Features past issues of Ethos, event materials and CSC-authored case studies and toolkits

Public Service 4.0: What Might It Look Like?

Opinion  -  Peter Shergold

Digitisation and robotic process automation will revolutionise public administration—but the outcome will depend on how we choose to use them.

The Hidden Costs of Behavioural Interventions

Opinion  -  Ong Qiyan, Walter Theseira

Too many small nudges could lead to big problems, argue two social scientists in Singapore.