Find out how to manage your Training Coordinator account, register your officers for programmes and request for in-house training.
Managing Your Training Coordinator Account
Please submit the Training Coordinator’s information in this form and the account will be created/removed within 3 to 5 working days. The form can also be found on the TC’s Dashboard on the programme portal.
Email us at email@example.com with the updates.
Registering Your Officers for Programmes
You may register your officers individually or by "bulk” by using the “Bulk Registration” function . We will contact you if we are unable to accept all or some of your registrations. When submitting your registration, please ensure that you have entered your officers’ email addresses correctly as all subsequent communications would be sent to the listed email addresses directly. Incorrect emails may result in officers not receiving their Programme Placement Letters and Welcome emails. A simple guide on how you may submit registrations for your officers is linked here.
Registration normally closes 7 working days before the start date, unless otherwise stated. If your officer chooses to register just before the closing date, you may need to submit the application directly on their behalf to avoid unsuccessful registration.
When your officer registers for a programme, you have up to 3 working days to review and approve the registration request. Once you’ve approved it, your officer will be notified via email. However, if you register on an officer’s behalf, there is no review or approval required. A simple guide on the steps to approve your officer’s application on the programme portal is linked here.
If you don’t respond to a registration request by the end of the second day, it will be routed to your Covering TC (if any). Both the officer and you will be cc-ed in the email to your Covering TC. Any registration request not approved after the 3 working day period will lapse and cannot be reactivated. The officer can re-submit a new application if the application has lapsed.
A Covering TC is another TC whom a pending application would be routed to for approval, if the selected TC does not approve the application by the end of the second day. You can set your Covering TC on the“Profile”page by clicking on the “Covering TC” button.
Only one Covering TC can be assigned to each TC. A simple guide on the steps to set a Covering TC on the programme portal is linked here.
We will email the officer and you about the registration status 2 to 3 weeks before the programme starts. If registration is successful:
- The officer will receive a Programme Placement Letter (PPL).
- You will receive a PPL summary for each programme (excluding eLearning programme). It lists the officers from your agency attending the programme.
Note: Whenever possible, we will send the PPLs as soon as the programme is confirmed. In most cases, we can only confirm the programme 3 weeks before it starts.
Find out more on our Contact Us page
Withdrawing / Replacing / Transferring Your Officers for Programmes
All requests for withdrawal, replacement and/or transfer of participants are to be submitted by an agency’s TC via a Withdrawal / Replacement / Transfer Request Form in the TC module on the CSC Programme Portal. CSC will no longer handle email requests from learners, and will re-direct them back to their TCs.
TCs will be prompted to provide the following information:
- TC’s details
- Details of the programme that officer is withdrawing from
- Details of withdrawing officer
- Reasons for withdrawing
- If transferring to another session, the dates of the session to be transferred to
- If there is one, the replacement officer’s details
- Replacement Officer’s TC details and Billing Contact Details
It is important to note that penalty fees will be levied if the notification to withdraw is received after the Programme Placement Letter has been sent, or less than 3 weeks before the class start date, whichever is later. Please see timeline below:
If penalty fees are incurred, CSC will assess if the penalty can be waived based on the reasons provided by the TC in the form. CSC will then inform the TC of the outcome over email within 5 working days.
Please also note the timelines for replacements and transfers:
- Replacement requests: at least 5 working days before class starts
- Transfer requests: at least 5 working days before the original class starts and at least 5 working days before the new class starts.
More FAQs on the Withdrawal, Replacement and Transfer process is linked here.
Attendance of Your Officers
From 6 November 2023 onwards, CSC will be launching a new e-attendance process, in phases. If your officers are attending a virtual programme or a milestone programme, they may mark their attendance by “checking in” to their programme, on CSC’s eAttendance page.
A QR code and/or URL will be provided by their trainers at the start of their class. They can either scan the QR code or input the URL on their mobile web browser to launch the eAttendance page.
To ensure that your officers’ attendance is captured in a timely manner, officers are highly encouraged to download the Singpass application on their mobile devices with camera functionality and set up their Singpass account (if they have yet to do so) prior to their class. We also recommend that they arrive at least 15 minutes before the class’s start time to have sufficient time to complete this process.
You will be notified via email of officer(s) who did not check-in within 90 minutes after the class has started. If your officers arrive after the check-in time, they would need to inform their trainer and provide reasons for being late.
Officers who do not meet the minimum attendance or are absent without valid reasons will be charged the full programme fee (before Training Subsidy). You will be informed to check with your officer on the reason for the absence. If your officer has a valid reason, please submit the ‘Appeal for Waiver of No-show Penalty Form’ via your TC dashboard in CSC’s Programme Portal no later than 5 working days from class end date. If we do not hear from you by then, the full programme fee will be charged to your agency.
CSC’s decision on the waiver is final, and no further appeals will be considered. More information on the No-show process is linked
For in-person programmes that are not milestone programmes, officers will still need to take their attendance by scanning their NRICs at any kiosk found on levels 1 to 5, until the next launch phase in 2 January 2024 for all programmes.
Officers can email us at firstname.lastname@example.org if they require assistance before their programme. If they require assistance on the day of their programme, they can approach the Trainers or Programme Administrators.
If you have any questions not addressed above, you can contact us at email@example.com.
Request for In-House Training
- We offer in-house training programmes to meet your agency’s specific needs and challenges. You can choose from standard or customised in-house programmes.
- A standard in-house programme covers the same material as a public run programme. The advantage is that your organisation can choose the location and timing of the programme, and which officers to participate in it. Most programmes have an in-house option. Submit your request for standard in-house programmes here
- If your agency has specific work challenges, a standard in-house programme may not meet your needs. We can customise our programmes by working with you to analyse and determine your agency’s training needs. Please submit your agency’s request here.
Note: There is a development fee for customised programmes which will be in addition to the programme fee.
The minimum and maximum class sizes for in-house training are fixed. If your agency does not meet the minimum class size, please register them for a public run instead.
Please contact your Agency Engagement Manager to ask for a cost estimate.
We can conduct in-house programmes at CSC or at a location of your choice, as long as heavy logistics or specialised equipment are not required. You can reduce costs by having the programme conducted at your office.
Email your Agency Engagement Manager with the following:
- Programme title
- Course code
- Preferred venue (CSC or your agency’s venue)
- Preferred training period (please allow a lead time of 8 weeks)
- Number of times you’d like to run the programme
- Standard in-house or customised programme request
We’ll respond within 3 – 5 working days.