FAQ

For Learners

Register for a Programme:

Searching for a programme

You can search for your preferred programmes on CSC programme portal. You will be able to filter your search by Domain, Programme Type, Audience, Duration, Period and Cost. To filter by Domain, click on the “Discover Our Programmes” button at the top of the page. A small pop-out window will appear, and you can select your preferred domains when you click on the “Select a Domain” field. The other filters are found at the left-hand side of the page where the programmes are listed.

No suitable date for the programme you wish to register

How to Register

You can register via our CSC programme portal navigate to your desired programme, and click on the "Apply Now” button. Your Training Coordinator has up to 3 working days to approve your registration request. Once it’s been approved, you’ll receive an email notification.

Note: To attend milestone programmes, you have to be nominated by your agency. Contact your Training Coordinator to find out more.

Click here to view guide

When to Register

Register for a programme at least 1 month before the start date. Most programmes accept registrations on a first-come, first-serve basis, so it’s better to register early. Pro tip: Registration normally closes 5 working days before each programme’s start date, unless otherwise stated.

Confirming your Registration

We’ll let you know about your registration status 2 to 3 weeks before the programme starts. Once your registration is confirmed, we’ll send you a Programme Placement Letter (PPL) via email. The PPL will contain administrative details of your programme. While we’ll always do our best to confirm your registration as early as possible, sometimes classes are postponed or cancelled due to unforeseen circumstances.

Learning with Disabilities

The Civil Service College is committed to creating a learning environment that meets the diverse needs of its participants. If you anticipate or experience any barriers to learning in the programme you are interested in, please feel free to discuss your concerns with your Training Coordinator and CSC’s Customer Experience Team. Learners with disabilities may also wish to work with your Training Coordinator and CSC’s Customer Experience Team to discuss options to improve the learning experience for you. Please also let us know what level of assistance you prefer.

Attending Your Programme:

Let Us Know You’re Here

Simply scan your NRIC, driving licence or staff pass at any of our kiosks conveniently located throughout CSC. If you have any other form of identification with your NRIC barcode on it, that'll work too.

Where to Find the Kiosks

There are 10 Kiosks conveniently located throughout CSC:

Level 1 - 4 kiosks
Level 2 - 1 kiosk
Level 3 - 3 kiosks
Level 4 - 1 kiosk
Level 5 - 1 kiosk

You may scan your ID at any kiosk - it doesn't matter where your class is being held.

How Many Times to Scan

You only need to scan your ID once per day. If your class takes place over a few days, you'll need to scan your ID on each and every day.

I Didn’t Bring Any ID

You can manually enter your NRIC number at any kiosk to let us know you're here.

I Forgot to Scan My ID

Unfortunately, this would mean you will not receive your e-certificate for the class.

Name Labels

After you've scanned your ID, a personalised name label will be printed for you. For security purposes, you must display your name label prominently at all times when in CSC.

My Label Went Missing

You can reprint your name label if you need to. You can do so at any time between 8.00am to 5.15pm on the day of your class.

I’m Replacing My Colleague

Contact your Training Coordinator to find out the title or code of the programme you are supposed to attend. Once you have that information, you can enter it at any of the kiosks to e-register your attendance. The kiosk will prompt you to key in the name of the colleague you are replacing, so please have this information ready as well.

The Colleague I’m Replacing Has Turned Up for Class

Please double check with your Training Coordinator. If you still need to replace your colleague, please approach the Course Administrator or Trainer for further assistance.

I’ve Been Replaced By Mistake

Please verify with your Training Coordinator or contact us for further assistance.

Cancelling Your Registration:

Cancelling your application before Training Coordinator (TC) approval

You may cancel an application that your TC has not yet approved on the portal directly under the “Check Application Status” page by clicking on the “Withdraw” button on the relevant application under the “Pending Applications” section.

Click here to view guide

Sending a Replacement

For most programmes, we’re happy to let your colleague replace you at no extra charge. We strongly encourage you to select a colleague with a similar profile, so he or she can fully benefit from the programme. Email us at cscollege@cscollege.gov.sg at least 5 working days before the programme starts. Include the following:

Your name
Programme title
Programme date(s)
Your replacement’s details

Name
NRIC
Email Address
Department

Note: For programmes that require pre-coursework or screening, we’ll let you know if your request to send a replacement is successful.

Withdrawing Your Registration

If you can’t find a colleague to replace you, or if the programme doesn’t allow for it, you’ll need to withdraw your registration. To do so, email us at cscollege@cscollege.gov.sg at least 3 weeks before the programme starts to avoid any penalty charges. If you withdraw your registration less than 3 weeks before the programme starts, a withdrawal fee will be incurred (equivalent to 25% of the programme fee). If you don’t withdraw your registration at all, you’ll be considered absent and the full programme fee will be charged.

For Training Coordinators

Find out how to manage your Training Coordinator account, register your officers for programmes and request for in-house training.

Managing Your Training Coordinator Account

Creating An Account

Email us at cscollege@cscollege.gov.sg with the following information:

Name
NRIC
Email address
Contact number
Designation
Organisation

Update Your Agency's Contact List

Email us cscollege@cscollege.gov.sg with the updates.

Registering Your Officers for Programmes

Individual or Bulk Registration

You can register up to 4 officers per agency for each run of a programme. However, this number may vary based on the programme. Keep this in mind when registering your officers for programmes. We’ll contact you if we’re unable to accept all or some of your registrations.

Pro tip: You can also use the Individual or Bulk Registration function to register yourself for programmes.

Click here to view guide

Registration Closing Dates

Registration normally closes 5 working days before the start date, unless otherwise stated. If your officer chooses to register just before the closing date, you may need to submit the application directly on their behalf to avoid unsuccessful registration.

Reviewing Your Officer’s Registration

When your officer registers for a programme, you have up to 3 working days to review and approve the registration request. Once you’ve approved it, your officer will be notified via email. However, if you register on an officer’s behalf, there is no review or approval required.

Click here to view guide

Unable to Review Registrations in Time

If you don’t respond to a registration request by the end of the second day, it will be routed to your Covering TC. Both the officer and you will be cc-ed in the email to your Covering TC. Any registration request not approved after 3 days will lapse and cannot be reactivated. The officer can re-submit a new application if their application has lapsed.

How to set “Covering Training Coordinator (TC)”

A Covering TC is another TC whom a pending application would be routed to for approval, if the selected TC does not approve the application by the end of the second day. You can set your Covering TC on the “Profile” page by clicking on the “Covering TC” button.

Note: Only one Covering TC can be assigned to each TC.

Registration Status

We’ll email the officer and you about the registration status 2 to 3 weeks before the programme starts. If registration is successful:

The officer will receive a Programme Placement Letter (PPL).
You will receive a PPL summary for each programme. It lists the officers from your agency attending the programme.

Note: Whenever possible, we will send the PPLs as soon as the programme is confirmed. In most cases, we can only confirm the programme 3 weeks before it starts.

Contacting Us

You can reach us in many ways. Find out more on our Contact Us page.

Attendance of Your Officers

Let Us Know They’re Here

Your officers simply need to scan their NRIC, driving licence or staff pass (any form of identification with their NRIC barcode on it) at any of the kiosks conveniently located throughout CSC. If they do not have any form of identification with them, they can manually enter their NRIC number at the kiosks.

Name Labels for Officers

After scanning, a personalised name label will be printed. For security purposes, your officers must display their name labels prominently at all times when in CSC. Name labels can be re-printed if requested (anytime between 8.00am to 5.15pm).

Sending a Replacement Officer

Please notify us at cscollege@cscollege.gov.sg with the details of the replacement(s) at least 5 working days before the class starts.

What the Replacing Officer Needs to Know

All officers replacing their colleagues will need to have the following information:

Name of colleague being replaced
Title of the course or course code

This will ensure that the replacement is processed successfully.

Where to Get Assistance

Officers can email us at cscollege@cscollege.gov.sg if they require assistance before their programme. If they require assistance on the day of their programme, they can approach the Trainers or Programme Administrators.

Replaced Officer Turns Up for Class

We will need you to validate the details. As soon as you have established who should attend the class, please advise both officers to approach the Trainers or Programme Administrator for further assistance.

Request for In-House Training

In-House Training

We offer in-house training programmes to meet your agency’s specific needs and challenges. You can choose from standard or customised in-house programmes.

Standard In-house Programmes

A standard in-house programme covers the same material as a public run programme. The advantage is that your organisation can choose the location and timing of the programme, and which officers to participate in it. Most programmes have an in-house option.

Customised In-house Programmes

If your agency has specific work challenges, a standard in-house programme may not meet your needs. We can customise our programmes by working with you to analyse and determine your agency’s training needs. If you’re keen, please contact your Agency Engagement Manager*.

Class Sizes

The minimum and maximum class sizes for in-house training are fixed. If your agency does not meet the minimum class size, please register them for a public-run instead.

Costs

Please contact your Agency Engagement Manager* to ask for a cost estimate.

Venues

We can conduct in-house programmes at CSC or at a location of your choice, as long as heavy logistics or specialised equipment are not required. You can reduce costs by having the programme conducted at your office.

How to Apply for In-House Training

Submit your agency's request here or email your Agency Engagement Manager* with the following:

Programme title
Course code
Preferred venue (CSC or your agency’s venue)
Preferred training period (please allow a lead time of 8 weeks)
Number of times you’d like to run the programme
Standard in-house or customised programme request

We’ll respond within 3 – 5 working days.

*Find out who is your Agency Engagement Manager here (this file can only be viewed on the Government Intranet).