FAQ

Find out how to register for programmes here.

Register for a Programme:

How do I search for a programme?

Discover programmes that interest you on CSC LEARN platform. You will be able to filter your search by Programme Type, Domain, Target Audience and Provider. For a more targeted search using competencies, please log in as a public officer. Click on the menu icon on the top left. Select “Explore Learning Products” and choose your domain. Then browse and select the competencies you're interested in to see matching learning products.

How to register for a programme?

You can register via CSC LEARN platform. Navigate to your desired programme, and click "Apply Now” to select the available class dates, or choose "View More Dates” to see other options. Select your Training Coordinator from the list. Review your application details before clicking "Submit” to complete your registration. Your Training Coordinator has up to 3 working days to approve your registration request. You'll receive both a LEARN notification and an email once your application is approved.

Note: To attend milestone programmes, you have to be nominated by your agency. Contact your Training Coordinator to find out more.

How do I check my application status?

To check your application status, log in to the CSC LEARN platform, click on the menu icon and select "My Applications”. This will show you the status of all your submitted applications. Once your registration is successful, you'll receive a Programme Placement Letter (PPL) via email 2 to 3 weeks before the programme starts. While we will always do our best to confirm your registration as early as possible, classes may sometimes be postponed or cancelled due to unforeseen circumstances.

Learning with disabilities

The Civil Service College is committed to creating a learning environment that meets the diverse needs of its participants. If you anticipate or experience any barriers to learning in the programme you are interested in, please feel free to discuss your concerns with your Training Coordinator and CSC’s Customer Experience Team. Learners with disabilities may also wish to work with your Training Coordinator and CSC’s Customer Experience Team to discuss options to improve the learning experience for you. Please also let us know what level of assistance you prefer.

Attending Your Programme:

Where do I find the classroom details?

Log in to CSC LEARN platform to access the classroom details , including classroom details (for in-person programmes), zoom link (for virtual programmes), pre-learning materials and assignments (if any), and programme materials.

How do I mark my attendance?

You may mark your attendance by “checking in” to your programme on CSC's eAttendance page.

1. At the start of the class, scan the QR code provided by your trainer with your mobile device or manually input the URL in your web browser to launch the attendance page.
2. Check that the details of your class are correct, and click on “Check-in”.

To ensure your attendance is captured in a timely manner, please download the Singpass App on your mobile device with camera functionality and set up your Singpass account (if you have yet to do so) prior to your class. We also recommend that you arrive at least 15 minutes before the class start time to have sufficient time to complete this check-in process.

What if I missed my check-in?

Check-in will close 90 minutes after the class has started. Thereafter, an email notification regarding your check-in status will be sent to your Training Coordinator. If you arrive after the check-in time, please inform your trainer and provide reasons for being late.

Withdrawing Your Registration

Can I cancel my application while it's pending Training Coordinator's approval?

To cancel your pending application in the CSC LEARN platform, click on the menu icon and select "My Applications”. Find and click on the application you want to cancel to view its details. Look for the text “You may cancel this application here” and click this link to cancel. Once completed, your application status will change to “Cancelled”.

Can I withdraw my registration after programme placement?

If you are scheduled for an upcoming CSC programme and you are unable to attend, here is what you need to do:

1. Notify your Training Coordinator (TC) early, preferably at least 3 weeks before the class start date, otherwise a withdrawal fee may be incurred. All withdrawal / replacement requests have to be submitted by your TC.
2. Concurrently, check among your colleagues if anyone is able to take your place for the programme. If yes, remember to seek your respective RO’s support, and provide the details (name, NRIC, email address) of your colleague to your TC.
3. If you have not found a replacement, please provide your TC the reason(s) you are unable to attend. Where fees are incurred due to late notice, CSC will assess the reasons provided and determine if the charges can be waived. Do note that reasons such as going on leave/vacation will not be accepted as these should have been planned ahead of time.
4. Do note the withdrawal timelines below to avoid any penalties:

Find out how to manage your Training Coordinator account, register your officers for programmes and request for in-house training.

Registering Your Officers for Programmes

How do I register my officers for CSC's programmes?

You can submit applications in two ways on the CSC LEARN platform, Individual or Bulk Upload:

For individual application, click “Add Application” on the left side of the page. Select your preferred class session and click “Next”. Choose your learner(s), click “Next”, then select your billing contact and click “Confirm”. Review all information on the registration summary page and click “Confirm” to complete your submission.

For Bulk Upload, click “Bulk Upload” on the right side of the page. Download and fill in the template, then upload your completed file. Please ensure that you have entered your officers’ email addresses correctly as all subsequent communications would be sent to the listed email addresses directly. Incorrect emails may result in officers not receiving their Programme Placement Letters and Welcome emails.

When is the closing date for registration?

Registration normally closes 5 working days before the start date, unless otherwise stated. If your officer chooses to apply just before the closing date, you may need to submit the application directly on their behalf to avoid unsuccessful registration.

What is the review and approval process?

When your officer registers for a programme, you have up to 3 working days to review and approve the application in the CSC LEARN platform. Once you’ve approved it, your officer will be notified via the CSC LEARN platform and email. However, if you register on an officer’s behalf, there is no review or approval required.

What happens when I do not review registrations in time?

Any registration request not approved after the 3 working day period will lapse and cannot be reactivated. Your officer will need to submit a new application. Please review your officer's registration promptly to ensure timely enrolment in programmes. Check your “My Tasks” dashboard on the CSC LEARN platform regularly and review pending applications as quickly as possible.

How to set “Covering Training Coordinator”?

On the CSC LEARN platform, click the profile icon in the top right and select “My Profile”. Then click the “Work” tab on the left sidebar. You can assign up to three covering training coordinators for your organisation.

How do I check registration status?

We will email the officer and you about the registration status 2 to 3 weeks before the programme starts. If registration is successful:

• The officer will receive a Programme Placement Letter (PPL).
• You will receive a PPL summary for each programme (excluding eLearning programme). It lists the officers from your agency attending the programme.

Note: Whenever possible, we will send the PPLs as soon as the programme is confirmed. On average, most programmes are confirmed 3 weeks before it starts.

You may also log in to the CSC LEARN platform to check officer's registration status.

Withdrawing / Replacing Your Officers for Programmes

All requests for withdrawal and replacement of participants are to be submitted by an agency’s Training Coordinator (TC) via the Withdrawal / Replacement function on the CSC LEARN platform. CSC will not handle email requests from learners, and will re-direct them back to their TCs.

TCs will be prompted to provide the following information:

• TC’s details
• Details of the programme that officer is withdrawing from
• Details of withdrawing officer
• Reasons for withdrawing
• If there is a replacement, the replacement officer’s details
• Replacement Officer’s TC details and Billing Contact Details

It is important to note that withdrawal fees will be levied if the notification to withdraw is received after the Programme Placement Letter has been sent, or less than 3 weeks before the class start date, whichever is later. Please see timeline below:

Where fees are incurred, CSC will assess if the charges can be waived based on the reasons provided by the TC. CSC will then inform the TC of the outcome over email within 5 working days.

Please also note the timelines for replacements and transfers:

1. Replacement requests: at least 5 working days before class starts
2. Transfer requests: at least 5 working days before the original class starts and at least 5 working days before the new class starts.

More FAQs on the Withdrawal and Replacement process is linked here.

Attendance of Your Officers

Your officers may mark their attendance by “checking in” to their programme on LEARN.

A QR code and/or URL will be provided by their trainers at the start of their class. They can either scan the QR code or input the URL on their mobile web browser to launch the attendance page.

To ensure that your officers’ attendance is captured in a timely manner, officers are highly encouraged to download the Singpass application on their mobile devices with camera functionality and set up their Singpass account (if they have yet to do so) prior to their class. We also recommend that they arrive at least 15 minutes before the class’s start time to have sufficient time to complete this process.

You will be notified via email of officer(s) who did not check-in within 90 minutes after the class has started. If your officers arrive after the check-in time, they would need to inform their trainer and provide reasons for being late.

What happens if my officer is absent for the class?

Officers who do not meet the minimum attendance or are absent without valid reasons will be charged the full programme fee (before Training Subsidy). You will be informed to check with your officer on the reason for the absence. If your officer has a valid reason, please submit the Appeal for Waiver of No-show Penalty Form no later than 5 working days from class end date. If we do not hear from you by then, the full programme fee will be charged to your agency.

CSC’s decision on the waiver is final, and no further appeals will be considered.

Where to get assistance?

For assistance before the programme, officers may submit their enquiries through our Online Form. During the programme, they can seek help directly from our Trainers or Programme Experience Partners.

More questions?

If you have any questions not addressed above, please get in touch with us via our Online Form Online Form.

Request for In-House Training

In-house training

CSC offers in-house programmes to give agencies the flexibility to organise training programmes specifically for their officers.

Class Size:
Minimum and maximum class size for in-house programmes are fixed. Please refer to the standard in-house guide (via the link below) on the class size for each in-house programme.

Venue:
In-house programmes can be conducted at CSC or your preferred venue. Please note that programmes requiring heavy logistics or specialised equipment can only be conducted at CSC.

Agencies may choose between the following options:

• Standard in-house programmes
  A standard in-house programme is allowed for standard in-house programmes.is allowed for standard in-house programmes. Agencies can now book standard in-house programmes directly via CSC direct booking platform, making it faster and more convenient to confirm your standard in-house class. For more details, please refer to the Standard In-house Guide.
• Customised in-house programmes
  A customised in-house programme allows agencies to tailor the programme to your agency's specific learning needs and work context. If you are keen to customise an in-house programme, please complete this form and share it with your Agency Engagement Manager. We will get back to you within 3 to 5 working days to discuss further on your customised requirements. The cost for a customised in-house programme depends on the extent of customisation required. For a cost estimate, please contact your Agency Engagement Manager. A 3-month lead time is required for new customised in-house programmes. This allows CSC and the trainer to design and develop content tailored to your agency’s needs.

Click here to find out who your Agency Engagement Manager is.