Showing page 2 of 21 results

Singapore's Whole-of-Government Approach in Crisis Management

Article  -  James Low

Deliberate and concerted effort has been key to building up Singapore's state capacity to resolve crisis, but more should be done to strengthen the community's role in future.

Services 4.0: A New Wave of Innovation and Partnerships

Article  -  Jane Lim

Emerging technologies promise new service possibilities—but organisations need to understand how best to embrace, apply and develop them to advance their goals.

What Digital Success Looks Like: Measuring & Evaluating Government Digitalisation

Opinion  -  Aaron Maniam

Seven indicators could offer a more comprehensive and useful overview of how well the public sector is doing in going digital.

Using Data to Create Better Government

Opinion  -  Diaan-Yi Lin, Vidhya Ganesan

​Public agencies in Singapore and elsewhere have already begun to use data analytics to transform public policy thinking and delivery.

Public Diplomacy: An Emerging New Normal in Foreign Policy

Opinion  -  Premarani Somasundram

States must now learn to shape the context in which their policies are perceived by foreign publics in order to achieve national goals.

Embracing Complexity in Healthcare

Opinion  -  Aaron Maniam, Clive Tan

In a complex environment where centralised planning has limited effectiveness, simple rules may allow the system to evolve organically towards shared goals.

Governance at the Leading Edge: Black Swans, Wild Cards, and Wicked Problems

Article  -  Peter Ho

At the 2008 Strategic Perspectives Conference, Head of Civil Service Peter Ho traced the evolution of contemporary public sector practice. He concludes that while the Public Service has successfully adopted best practices from the private sector and elsewhere in the past, these are not enough to ensure good governance as we move into an unpredictable and complex future. In the following excerpt, he highlights the nature of the challenges ahead and argues that Singapore must develop its own new brand of governance in order to manage these critical uncertainties and generate original solutions to the wicked problems of our time.

The Digital Social Contract and e-Legitimacy

Opinion  -  Max Everest-Phillips

New institutions are needed to manage both the potential and risks of digital technologies that will reshape our societies and how they are governed.

Ten Tips: How to Create a Next Generation Public Service Super-Portal

Article  -  Rosina Howe-Teo

Since its inception in 2000, the Land Transport Authority’s ONE.MOTORING portal has become an indispensable online destination for the motor trade industry, vehicle owners and the general public.

Governance Amid Technological Disruption: A Vision for an Agile Public Service

Article  -  Daniel Lim Yew Mao, Chan Chi Ling

A more agile, iterative and inclusive approach to policymaking and problem solving can help the public sector keep pace with change.