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MOM's Smarter Service Initiatives

Article  -  Roslyn Ten

Customer demand and limited resources drive front-line and backend process redesign at the Ministry of Manpower.

Randomised Controlled Trials in Policymaking

Article  -  Sharon Tham, Do Hoang Van Khanh

Controlled trials can bring rigour to the process of determining what works — and what does not — in public policy.

Successful Governance: A Conversation

Interview  -  Gus O'Donnell

The former Head of the Home Civil Service in the UK discusses national wellbeing, meritocracy, the future of service delivery, and the value of public service.

Governance Through Adaptive Urban Platforms: The INSINC Experiment

Article  -  Jeffrey Siow, Balaji Prabhakar, Chng Kai Fong

Cloud and mobile technology meet big data and behavioural economics in LTA’s public transport experiment.

Commissioning Public Value: The Role of Civil Servants

Article  -  Peter Shergold

Civil servants should see themselves as the architects of new, flexible, cross-sectoral arrangements for creating greater public value.