Article - Roslyn Ten
Customer demand and limited resources drive front-line and backend process redesign at the Ministry of Manpower.
Article - Sharon Tham, Do Hoang Van Khanh
Controlled trials can bring rigour to the process of determining what works — and what does not — in public policy.
Interview - Gus O'Donnell
The former Head of the Home Civil Service in the UK discusses national wellbeing, meritocracy, the future of service delivery, and the value of public service.
Article - Jeffrey Siow, Balaji Prabhakar, Chng Kai Fong
Cloud and mobile technology meet big data and behavioural economics in LTA’s public transport experiment.
Article - Peter Shergold
Civil servants should see themselves as the architects of new, flexible, cross-sectoral arrangements for creating greater public value.