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Evolution of the CSC Case Study

Article  -  June Gwee

The Civil Service College has been using case studies as a pedagogical tool as early as 1993. At the College, the development of case studies started for two reasons: to develop content for training, and second, to capture institutional knowledge on the practice of public governance, policymaking and public administration.

Redesigning the Service Experience

Article  -  June Gwee

Design thinking approaches could catalyse breakthrough innovations in public service delivery.