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Public Service 4.0: What Might It Look Like?

Opinion  -  Peter Shergold

Digitisation and robotic process automation will revolutionise public administration—but the outcome will depend on how we choose to use them.

Leadership at a Time of (Another) Crisis

Opinion  -  Peter Shergold

Strong, nuanced communication and the ability to seize opportunities have emerged as attributes of effective public sector leadership in a COVID-disrupted world.