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Services 4.0: A New Wave of Innovation and Partnerships

Article  -  Jane Lim

Emerging technologies promise new service possibilities—but organisations need to understand how best to embrace, apply and develop them to advance their goals.

Digital Government, Smart Nation: Pursuing Singapore's Tech Imperative

Article  -  Ng Chee Khern

Singapore’s ambitious Smart Nation initiative is about harnessing technology to stay ahead as a global city and to improve lives and livelihoods for all.

Designing Urban Journeys

Article  -  Yam Ah Mee

Social inclusion, a shift in mindset and a holistic strategy are the necessary ingredients in improving Singapore's land transport system.

Better, Faster, Cheaper: Service Transformation and Channel Migration at the Ministry of Manpower

Article  -  Penny Han

A successful transition to new service channels has transformed this traditional regulatory agency into an award-winning service provider.

Reinventing Singapore's Electronic Public Services

Article  -  Karen Wong

Building on its acclaimed online public services, Singapore is developing the next generation of truly interactive government technologies.

Rethinking Recovery: Possible Discontinuities and Domestic Implications

Article  -  Valerie Yuen, Godwin Tang

Analysts from the Strategic Policy Office consider how the global economy might evolve in the next decade.

Governance Through Adaptive Urban Platforms: The INSINC Experiment

Article  -  Jeffrey Siow, Balaji Prabhakar, Chng Kai Fong

Cloud and mobile technology meet big data and behavioural economics in LTA’s public transport experiment.