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Sharpening Singapore's Edge: Insights from the IBM Experience

Article  -  Teresa Lim

Singapore needs to develop T-shaped workers and a culture that favours innovation, collaboration, diversity and values.

Redesigning the Service Experience

Article  -  June Gwee

Design thinking approaches could catalyse breakthrough innovations in public service delivery.

Digital Government, Smart Nation: Pursuing Singapore's Tech Imperative

Article  -  Ng Chee Khern

Singapore’s ambitious Smart Nation initiative is about harnessing technology to stay ahead as a global city and to improve lives and livelihoods for all.

The Growth of Asian Cities

Article  -  Bindu N. Lohani

As the main economic engines of growth, Asian cities are increasingly challenged to ensure sustainability while reaping the benefits of urbanisation.

Developing a Liveable and Sustainable Singapore

Article  -  Toh Boon Kwan

Singapore’s developmental success is underpinned by principled approaches to the ubiquitous challenges of urban governance.

Singapore's Whole-of-Government Approach in Crisis Management

Article  -  James Low

Deliberate and concerted effort has been key to building up Singapore's state capacity to resolve crisis, but more should be done to strengthen the community's role in future.

Services 4.0: A New Wave of Innovation and Partnerships

Article  -  Jane Lim

Emerging technologies promise new service possibilities—but organisations need to understand how best to embrace, apply and develop them to advance their goals.

Governance at the Leading Edge: Black Swans, Wild Cards, and Wicked Problems

Article  -  Peter Ho

At the 2008 Strategic Perspectives Conference, Head of Civil Service Peter Ho traced the evolution of contemporary public sector practice. He concludes that while the Public Service has successfully adopted best practices from the private sector and elsewhere in the past, these are not enough to ensure good governance as we move into an unpredictable and complex future. In the following excerpt, he highlights the nature of the challenges ahead and argues that Singapore must develop its own new brand of governance in order to manage these critical uncertainties and generate original solutions to the wicked problems of our time.

Ten Tips: How to Create a Next Generation Public Service Super-Portal

Article  -  Rosina Howe-Teo

Since its inception in 2000, the Land Transport Authority’s ONE.MOTORING portal has become an indispensable online destination for the motor trade industry, vehicle owners and the general public.

Governance Amid Technological Disruption: A Vision for an Agile Public Service

Article  -  Daniel Lim Yew Mao, Chan Chi Ling

A more agile, iterative and inclusive approach to policymaking and problem solving can help the public sector keep pace with change.