Article - Roslyn Ten
Customer demand and limited resources drive front-line and backend process redesign at the Ministry of Manpower.
Article - Peter Shergold
Civil servants should see themselves as the architects of new, flexible, cross-sectoral arrangements for creating greater public value.
Article - Christian Bason
Can public managers see themselves as active designers of innovation and change processes, involving both citizens and the government?
Article - Jeffrey Siow, Balaji Prabhakar, Chng Kai Fong
Cloud and mobile technology meet big data and behavioural economics in LTA’s public transport experiment.
Article - Pang Kin Keong
Public agencies looking to step up service delivery should invest in people-centred reforms and smarter data tools.