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Developing Human Capital: Insights from the Summit

Article  -  Geoff Armstrong

The theme-weaver for the inaugural Human Capital Summit reflects on the event’s broader significance and key insights.

Redesigning the Service Experience

Article  -  June Gwee

Design thinking approaches could catalyse breakthrough innovations in public service delivery.

Rethinking Incentives for the Downturn

Article  -  Stephen Choo

Management approaches that engage and enable employees are needed more than ever in a downturn, argues Hay Group’s Stephen Choo.

Perceptions of Fairness

Article  -  David Chan

The perceived fairness of process and treatment is as significant as outcomes when engaging employees, stakeholders or the public.

Ten Tips: How to Create a Next Generation Public Service Super-Portal

Article  -  Rosina Howe-Teo

Since its inception in 2000, the Land Transport Authority’s ONE.MOTORING portal has become an indispensable online destination for the motor trade industry, vehicle owners and the general public.

Sharpening Singapore's Edge: Insights from the IBM Experience

Article  -  Teresa Lim

Singapore needs to develop T-shaped workers and a culture that favours innovation, collaboration, diversity and values.

Accelerating the Growth of the Asian Leader

Article  -  Peter Ong, Bruce J. Avolio

Research from Gallup suggests that the emerging Asian workforce may benefit from a different model of leadership development.

Understanding Managerial Derailment

Article  -  Khoo Ee Wan

What causes promising executives to underperform, and how can organisations intervene in time?

Creating Hot Spots of Innovation & Energy in Your Organisation

Article  -  Lynda Gratton

Leaders can ignite creative energy by asking incisive questions and nurturing cross-boundary collaboration, writes Lynda Gratton from the London Business School.

Leadership Across Generations

Article  -  Goh Han Teck

Generational differences may transform the way we identify, develop and practise leadership in the Public Service.