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Planning and Innovation for City Success

Interview  -  Alan Altshuler

In this interview, Professor Alan Altshuler of Harvard University discusses the attributes of a successful city and compares the city success of Singapore with US cities.

Service Beyond Excellence

Interview  -  Ng Hock Keong

Singapore’s Central Provident Fund Board (CPFB) has won many accolades for its service excellence and innovations such as the groundbreaking my.cpf online portal. Ng Hock Keong, the Quality Service Manager (QSM) behind many of CPFB’s service initiatives, shares his views on the challenges of change in a mature service-oriented agency responsible for over three million members.

Integrated Sevice Delivery:The Australian Department of Human Services

Interview  -  Jeff Popple

Jeff Popple, from Australia’s Department of Human Services, discusses their experience in integrating service operations across different agencies, in order to achieve large-scale synergies.

Thinking About Winning: Leadership in the Global War for Talent

Interview  -  Jeffrey R. Immelt

The Chairman and CEO of GE reflects on the continuing importance of sound leadership in a rapidly changing global business landscape.

The Challenge of Growth

Interview  -  Paul Romer

Noted economist Paul Romer, proponent of the New Growth Theory, assesses the role of the public sector in sustaining growth in Singapore and the wider Asian region.