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Integrated Sevice Delivery:The Australian Department of Human Services

Interview  -  Jeff Popple

Jeff Popple, from Australia’s Department of Human Services, discusses their experience in integrating service operations across different agencies, in order to achieve large-scale synergies.

Service Beyond Excellence

Interview  -  Ng Hock Keong

Singapore’s Central Provident Fund Board (CPFB) has won many accolades for its service excellence and innovations such as the groundbreaking my.cpf online portal. Ng Hock Keong, the Quality Service Manager (QSM) behind many of CPFB’s service initiatives, shares his views on the challenges of change in a mature service-oriented agency responsible for over three million members.

The Challenge of Growth

Interview  -  Paul Romer

Noted economist Paul Romer, proponent of the New Growth Theory, assesses the role of the public sector in sustaining growth in Singapore and the wider Asian region.

Planning and Innovation for City Success

Interview  -  Alan Altshuler

In this interview, Professor Alan Altshuler of Harvard University discusses the attributes of a successful city and compares the city success of Singapore with US cities.

What We Didn't Know About Multigenerational Mobility: In Conversation with Gary Solon

Interview  -  Gary Solon

Better income data has uncovered surprising insights about income mobility and income inequality, says the noted researcher and economics professor.

Interview with Asit K. Biswas: Singapore as a Global Water Knowledge Hub

Interview  -  Shelia Ng

One of the world's leading authorities on water, Professor Asit K. Biswas is also the President of the Third World Centre for Water Management in Mexico. Speaking to Ethos, he argues that Singapore has the know-how and track record to position itself as the water hub of the world.

Interview with Martin Wolf: The Globalisation Game

Interview  -  Donald Low

The award-winning financial journalist and author of Why Globalization Works discusses the role of government in a globalised world, and the impact of China's rapid growth.

Ownership, Opportunity and Outcomes: Interview with Laurence Lien

Interview  -  Laurence Lien

The community sector can become more confident in working with others to solve collective problems — but it will take practice, patience and leadership.

The Nature of Public Trust in Government: Interview with Paul C. Light

Interview  -  Paul C. Light

A veteran scholar explores the nature of public trust in government and its impact on public policy and service delivery.