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Integrated Sevice Delivery:The Australian Department of Human Services

Interview  -  Jeff Popple

Jeff Popple, from Australia’s Department of Human Services, discusses their experience in integrating service operations across different agencies, in order to achieve large-scale synergies.

New Capabilities in Strategic Leadership: Insights from Singapore

Opinion  -  Sheila Ronis

Singapore’s experience holds lessons for the establishment of robust, future-oriented national strategy frameworks elsewhere.

Making Public Policy Relevant for Bicultural Families in Singapore

Conversation  -  Kharina Zainal, Paulin Tay Straughan

A conversation with noted sociologist Paulin Tay Straughan offers insights on Singapore’s growing social diversity and its implications for bicultural families and social policy.

What Does It Mean to Optimise Public Service Delivery?

Opinion  -  John Lim, Lee Chong Hock

Lee Chong Hock and John Lim from the PS21 Office examine the challenges that face the Singapore Public Service, as it reaches beyond individual service excellence towards Whole-of-Government outcomes.

Book Review: Public Services at the Crossroads

Review  -  Garvin Chow

With a pool of increasingly educated citizens, a knowledge-savvy workforce and highly competitive market forces, many governments are feeling the pressure to continually improve the quality of their public services.

Interview with Asit K. Biswas: Singapore as a Global Water Knowledge Hub

Interview  -  Shelia Ng

One of the world's leading authorities on water, Professor Asit K. Biswas is also the President of the Third World Centre for Water Management in Mexico. Speaking to Ethos, he argues that Singapore has the know-how and track record to position itself as the water hub of the world.

Thinking About the Future: What the Public Service Can Do

Article  -  Peter Ho

How can the Public Service overcome cognitive and institutional hindrances to anticipating strategic surprises? In the following excerpt from his 2009 Strategic Perspectives Conference keynote address, Head of Civil Service Peter Ho charts the way forward.

Risk-Ready Leadership

Roundtable  -  Said Faisal, Stephanie Foster, Nikhil Seth

Three distinguished participants from Singapore’s 8th Leaders in Governance Programme share insights on how the public sector can embrace a more complex and uncertain world.

Roundtable: New Challenges, New Horizons

Roundtable  -  Alaa Youssef, Zamani Saul, Serey Chea

In this edition of the Ethos Roundtable, participants of the 11th Leaders in Governance Programme reflect on the challenges of an increasingly diverse citizenry and how a younger generation of public officers must avoid complacency while sustaining trust in government.

Review: The New Synthesis of Public Administration Fieldbook

Review  -  Max Everest-Phillips

If there was ever a book not to judge by its title or its cover, it is this.