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Managing Singapore's Land Needs

Article  -  Melissa Sapuan

Visionary urban planning transformed a tiny island nation into a bustling business hub. Now Singapore has set its sights on becoming a distinctive global city.

Creating and Measuring Public Service Value

Article

How can we measure the public sector’s bottomline? Accenture’s Ng Wee Wei advocates an outcome-oriented approach based on the concept of public value.

Enterprise Risk Management: Strengthening Singapore's Advantage

Article  -  Ang Hak Seng

ERM could serve as a shared platform for understanding complexity and assessing trade-offs at the whole-of-government level.

Government 2.0: Pursuing National Productivity through Collaborative Networking

Article  -  Chan Lai Fung

A new model of connectedness and collaboration in Government could transform the creation and delivery of public value.

Managing Transitions

Article  -  Khoo Ee Wan

How can individuals manage the challenges — and reap the potential benefits — of life changes and workplace transitions?

Rethinking Public Service Delivery for the 21st Century

Opinion  -  Janine O'Flynn

It is time to rethink public service delivery: just who are the providers of public services? When should governments externalise?

MOM's Smarter Service Initiatives

Article  -  Roslyn Ten

Customer demand and limited resources drive front-line and backend process redesign at the Ministry of Manpower.

Nudges: Why, How and What Next?

Article  -  Kok Ping Soon

What does the use of behavioural insights mean for public policymaking and service delivery in Singapore? A practitioner shares his views.

Editorial Digital Issue 4

Editorial  -  Alvin Pang

In this issue of ETHOS Digital Edition, public sector veterans from around the world discuss the future of governance in the digital age. Also, our more experienced colleagues share quick tips on how to do better at work in a new feature: PRO TIP.

Public Engagement That Works

Interview  -  Geoff Wilson

A veteran strategist shares advice on how to make the most of public engagement as an instrument for governance and decision-making.