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Book Review: Public Services at the Crossroads

Review  -  Garvin Chow

With a pool of increasingly educated citizens, a knowledge-savvy workforce and highly competitive market forces, many governments are feeling the pressure to continually improve the quality of their public services.

Creating and Measuring Public Service Value

Article

How can we measure the public sector’s bottomline? Accenture’s Ng Wee Wei advocates an outcome-oriented approach based on the concept of public value.

Governance at the Leading Edge: Black Swans, Wild Cards, and Wicked Problems

Article  -  Peter Ho

At the 2008 Strategic Perspectives Conference, Head of Civil Service Peter Ho traced the evolution of contemporary public sector practice. He concludes that while the Public Service has successfully adopted best practices from the private sector and elsewhere in the past, these are not enough to ensure good governance as we move into an unpredictable and complex future. In the following excerpt, he highlights the nature of the challenges ahead and argues that Singapore must develop its own new brand of governance in order to manage these critical uncertainties and generate original solutions to the wicked problems of our time.

Managing Singapore's Land Needs

Article  -  Melissa Sapuan

Visionary urban planning transformed a tiny island nation into a bustling business hub. Now Singapore has set its sights on becoming a distinctive global city.

Editorial Issue 20

Editorial  -  Alvin Pang

Our elders are not the problem, nor should they be passive recipients of society’s largesse. How can we ensure seniors remain involved, empowered and active?

Communicating to Our Pioneer Generation

Article  -  Lai Szu Hao

The launch of the Pioneer Generation Package demonstrated new ways to understand, inform, engage and serve Singaporeans on the ground.

Survey of Fairness Perceptions in Singapore Public Policy

Article  -  Sharon Tham, Do Hoang Van Khanh

A survey finds that the perceived fairness of public policies in Singapore varies according to the socioeconomic groups affected

Redefining Engagement: Lessons for the Public Service from Our Singapore Conversation

Article  -  Yee Lai Fong, Melissa Khoo

Through collective learning-by-doing and investment in strong relationships, Our Singapore Conversation has pioneered new possibilities for public engagement and governance.

Making Public-Private Partnerships Work: Implications for Singapore and the Region

Article  -  Alan M. Trager, Thia Jang Ping

Can cross-sectoral collaborations be structured to deliver public value more effectively on a large scale?