What Does It Mean to Optimise Public Service Delivery?
Opinion - John Lim, Lee Chong Hock
Lee Chong Hock and John Lim from the PS21 Office examine the challenges that face the Singapore Public Service, as it reaches beyond individual service excellence towards Whole-of-Government outcomes.
The Growth of Asian Cities
Article - Bindu N. Lohani
As the main economic engines of growth, Asian cities are increasingly challenged to ensure sustainability while reaping the benefits of urbanisation.
Leveraging Networks for Public Service Delivery
Article - Yeo Yaw Shin, Tang Tee Sing, Nicholas Mai
Are we on the brink of a golden age of public service delivery, rich in cross-sector partnerships and collaborative networks?
Reinventing Singapore's Electronic Public Services
Article - Karen Wong
Building on its acclaimed online public services, Singapore is developing the next generation of truly interactive government technologies.
Planning and Innovation for City Success
Interview - Alan Altshuler
In this interview, Professor Alan Altshuler of Harvard University discusses the attributes of a successful city and compares the city success of Singapore with US cities.
Integrated Sevice Delivery:The Australian Department of Human Services
Interview - Jeff Popple
Jeff Popple, from Australia’s Department of Human Services, discusses their experience in integrating service operations across different agencies, in order to achieve large-scale synergies.
Book Review: Public Services at the Crossroads
Review - Garvin Chow
With a pool of increasingly educated citizens, a knowledge-savvy workforce and highly competitive market forces, many governments are feeling the pressure to continually improve the quality of their public services.
