Article - Roslyn Ten
Customer demand and limited resources drive front-line and backend process redesign at the Ministry of Manpower.
Interview - Gus O'Donnell
The former Head of the Home Civil Service in the UK discusses national wellbeing, meritocracy, the future of service delivery, and the value of public service.
Article - Christian Bason
Can public managers see themselves as active designers of innovation and change processes, involving both citizens and the government?
Roundtable - S. Francis Moloi, Noharuddin Nordin, Vani Tripathi
Three eminent participants from Singapore’s 5th Leaders in Governance Programme discuss the evolving role of the public sector, and the need for governments to engage with changing norms in society.