MOM's Smarter Service Initiatives
Article - Roslyn Ten
Customer demand and limited resources drive front-line and backend process redesign at the Ministry of Manpower.
Successful Governance: A Conversation
Interview - Gus O'Donnell
The former Head of the Home Civil Service in the UK discusses national wellbeing, meritocracy, the future of service delivery, and the value of public service.
Supporting Job Growth and Worker Prosperity in a New Era of Automation
Opinion - Richard Dobbs, Eoin Daly
With the advent of advanced automation, governments have a critical role to play in responding to workforce transitions.
Trends and Shifts in Employment: Singapore’s Workforce
Article - Augustin Lee
Worldwide shifts in employment patterns may challenge the assumptions underlying current manpower policies.
Developing a Liveable and Sustainable Singapore
Article - Toh Boon Kwan
Singapore’s developmental success is underpinned by principled approaches to the ubiquitous challenges of urban governance.
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Editorial Issue 19
Editorial - Alvin Pang
Singapore’s urban solutions are the outcome of efforts to address and overcome prevailing, complex constraints through unique approaches.