Showing page 1 of 4 results

MOM's Smarter Service Initiatives

Article  -  Roslyn Ten

Customer demand and limited resources drive front-line and backend process redesign at the Ministry of Manpower.

Public Managers as Innovators: In Search of Design Attitude

Article  -  Christian Bason

Can public managers see themselves as active designers of innovation and change processes, involving both citizens and the government?

Developing a Liveable and Sustainable Singapore

Article  -  Toh Boon Kwan

Singapore’s developmental success is underpinned by principled approaches to the ubiquitous challenges of urban governance.

Trends and Shifts in Employment: Singapore’s Workforce

Article  -  Augustin Lee

Worldwide shifts in employment patterns may challenge the assumptions underlying current manpower policies.