MOM's Smarter Service Initiatives
Article - Roslyn Ten
Customer demand and limited resources drive front-line and backend process redesign at the Ministry of Manpower.
Public Managers as Innovators: In Search of Design Attitude
Article - Christian Bason
Can public managers see themselves as active designers of innovation and change processes, involving both citizens and the government?
Developing a Liveable and Sustainable Singapore
Article - Toh Boon Kwan
Singapore’s developmental success is underpinned by principled approaches to the ubiquitous challenges of urban governance.
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Trends and Shifts in Employment: Singapore’s Workforce
Article - Augustin Lee
Worldwide shifts in employment patterns may challenge the assumptions underlying current manpower policies.
