MOM's Smarter Service Initiatives
Article - Roslyn Ten
Customer demand and limited resources drive front-line and backend process redesign at the Ministry of Manpower.
Thinking Differently about Workplace Learning
Article - Helen Bound
Instead of topping up on-job skills with training, the focus should be on understanding, framing and improving the relations between people, assets and structures in an organisation.
Public Managers as Innovators: In Search of Design Attitude
Article - Christian Bason
Can public managers see themselves as active designers of innovation and change processes, involving both citizens and the government?
Lifelong Learning and Ageing: Evidence From Singapore
Article - Sheng Yee Zher, Johnny Sung, Chia Ying
While age and educational background are key factors influencing our ability to learn, a recent study suggests that enabling technologies and learning methods can help seniors to go further.
Developing a Liveable and Sustainable Singapore
Article - Toh Boon Kwan
Singapore’s developmental success is underpinned by principled approaches to the ubiquitous challenges of urban governance.
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Trends and Shifts in Employment: Singapore’s Workforce
Article - Augustin Lee
Worldwide shifts in employment patterns may challenge the assumptions underlying current manpower policies.
