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Singapore needs to develop T-shaped workers and a culture that favours innovation, collaboration, diversity and values.
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ERM could serve as a shared platform for understanding complexity and assessing trade-offs at the whole-of-government level.
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Public agencies looking to step up service delivery should invest in people-centred reforms and smarter data tools.
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Two public agencies illustrate transformational strategies that could help organisations rethink and reinvent themselves for the future.
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A groundbreaking lab for practitioners demonstrates the robustness and applicability of the New Synthesis Framework in transforming ideas about public administration and public value for the future.