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The Changing Face of Government

Roundtable  -  Mothusi Bruce Rabasha Palai, Feng Tie, Ashraf Hassan Abdelwahab

The Ethos Roundtable brings together thought leaders and practitioners to discuss key issues of interest to the public service. In this session, three eminent participants in Singapore’s inaugural Leaders in Governance Programme reflect on the evolving challenges facing public sectors around the world today.

Integrated Sevice Delivery:The Australian Department of Human Services

Interview  -  Jeff Popple

Jeff Popple, from Australia’s Department of Human Services, discusses their experience in integrating service operations across different agencies, in order to achieve large-scale synergies.

What Does It Mean to Optimise Public Service Delivery?

Opinion  -  John Lim, Lee Chong Hock

Lee Chong Hock and John Lim from the PS21 Office examine the challenges that face the Singapore Public Service, as it reaches beyond individual service excellence towards Whole-of-Government outcomes.

Book Review: Public Services at the Crossroads

Review  -  Garvin Chow

With a pool of increasingly educated citizens, a knowledge-savvy workforce and highly competitive market forces, many governments are feeling the pressure to continually improve the quality of their public services.

Creating and Measuring Public Service Value

Article

How can we measure the public sector’s bottomline? Accenture’s Ng Wee Wei advocates an outcome-oriented approach based on the concept of public value.

Managing Talent in an Age of Uncertainty

Review  -  Toh Boon Kwan

Review of Peter Cappelli's Talent on Demand