Opinion: Preparing Public Officers for New Modes of Governance
Opinion - Aaron Maniam
Public service training and development should evolve in tandem with the dynamic, relational modes of governance that are emerging.
The Changing Face of Government
Roundtable - Mothusi Bruce Rabasha Palai, Feng Tie, Ashraf Hassan Abdelwahab
The Ethos Roundtable brings together thought leaders and practitioners to discuss key issues of interest to the public service. In this session, three eminent participants in Singapore’s inaugural Leaders in Governance Programme reflect on the evolving challenges facing public sectors around the world today.
Redesigning the Service Experience
Article - June Gwee
Design thinking approaches could catalyse breakthrough innovations in public service delivery.
Integrated Sevice Delivery:The Australian Department of Human Services
Interview - Jeff Popple
Jeff Popple, from Australia’s Department of Human Services, discusses their experience in integrating service operations across different agencies, in order to achieve large-scale synergies.
What Does It Mean to Optimise Public Service Delivery?
Opinion - John Lim, Lee Chong Hock
Lee Chong Hock and John Lim from the PS21 Office examine the challenges that face the Singapore Public Service, as it reaches beyond individual service excellence towards Whole-of-Government outcomes.
Book Review: Public Services at the Crossroads
Review - Garvin Chow
With a pool of increasingly educated citizens, a knowledge-savvy workforce and highly competitive market forces, many governments are feeling the pressure to continually improve the quality of their public services.
Thinking About the Future: What the Public Service Can Do
Article - Peter Ho
How can the Public Service overcome cognitive and institutional hindrances to anticipating strategic surprises? In the following excerpt from his 2009 Strategic Perspectives Conference keynote address, Head of Civil Service Peter Ho charts the way forward.
Creating and Measuring Public Service Value
Article
How can we measure the public sector’s bottomline? Accenture’s Ng Wee Wei advocates an outcome-oriented approach based on the concept of public value.
Enterprise Risk Management: Strengthening Singapore's Advantage
Article - Ang Hak Seng
ERM could serve as a shared platform for understanding complexity and assessing trade-offs at the whole-of-government level.
Managing Transitions
Article - Khoo Ee Wan
How can individuals manage the challenges — and reap the potential benefits — of life changes and workplace transitions?
