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Developing Human Capital: Insights from the Summit

Article  -  Geoff Armstrong

The theme-weaver for the inaugural Human Capital Summit reflects on the event’s broader significance and key insights.

Talent Management in Asia: Four Perspectives — A Singapore Human Capital Summit Plenary

Conversation  -  Israel Berman, Peter Cappelli, Ho Kwon Ping, Kan Trakulhoon

Experts and business leaders share insights on the challenges of managing talent in Asia today.

Sharpening Singapore's Edge: Insights from the IBM Experience

Article  -  Teresa Lim

Singapore needs to develop T-shaped workers and a culture that favours innovation, collaboration, diversity and values.

Rethinking Incentives for the Downturn

Article  -  Stephen Choo

Management approaches that engage and enable employees are needed more than ever in a downturn, argues Hay Group’s Stephen Choo.

Perceptions of Fairness

Article  -  David Chan

The perceived fairness of process and treatment is as significant as outcomes when engaging employees, stakeholders or the public.

Redesigning the Service Experience

Article  -  June Gwee

Design thinking approaches could catalyse breakthrough innovations in public service delivery.

The Changing Face of Government

Roundtable  -  Mothusi Bruce Rabasha Palai, Feng Tie, Ashraf Hassan Abdelwahab

The Ethos Roundtable brings together thought leaders and practitioners to discuss key issues of interest to the public service. In this session, three eminent participants in Singapore’s inaugural Leaders in Governance Programme reflect on the evolving challenges facing public sectors around the world today.

Service Beyond Excellence

Interview  -  Ng Hock Keong

Singapore’s Central Provident Fund Board (CPFB) has won many accolades for its service excellence and innovations such as the groundbreaking my.cpf online portal. Ng Hock Keong, the Quality Service Manager (QSM) behind many of CPFB’s service initiatives, shares his views on the challenges of change in a mature service-oriented agency responsible for over three million members.

Better, Faster, Cheaper: Service Transformation and Channel Migration at the Ministry of Manpower

Article  -  Penny Han

A successful transition to new service channels has transformed this traditional regulatory agency into an award-winning service provider.

Accelerating the Growth of the Asian Leader

Article  -  Peter Ong, Bruce J. Avolio

Research from Gallup suggests that the emerging Asian workforce may benefit from a different model of leadership development.