Article - Geoff Armstrong
The theme-weaver for the inaugural Human Capital Summit reflects on the event’s broader significance and key insights.
Article - June Gwee
Design thinking approaches could catalyse breakthrough innovations in public service delivery.
Article - Stephen Choo
Management approaches that engage and enable employees are needed more than ever in a downturn, argues Hay Group’s Stephen Choo.
Article - David Chan
The perceived fairness of process and treatment is as significant as outcomes when engaging employees, stakeholders or the public.
Article - Rosina Howe-Teo
Since its inception in 2000, the Land Transport Authority’s ONE.MOTORING portal has become an indispensable online destination for the motor trade industry, vehicle owners and the general public.
Roundtable - Mothusi Bruce Rabasha Palai, Feng Tie, Ashraf Hassan Abdelwahab
The Ethos Roundtable brings together thought leaders and practitioners to discuss key issues of interest to the public service. In this session, three eminent participants in Singapore’s inaugural Leaders in Governance Programme reflect on the evolving challenges facing public sectors around the world today.
Interview - Ng Hock Keong
Singapore’s Central Provident Fund Board (CPFB) has won many accolades for its service excellence and innovations such as the groundbreaking my.cpf online portal. Ng Hock Keong, the Quality Service Manager (QSM) behind many of CPFB’s service initiatives, shares his views on the challenges of change in a mature service-oriented agency responsible for over three million members.
Conversation - Israel Berman, Peter Cappelli, Ho Kwon Ping, Kan Trakulhoon
Experts and business leaders share insights on the challenges of managing talent in Asia today.
Article - Teresa Lim
Singapore needs to develop T-shaped workers and a culture that favours innovation, collaboration, diversity and values.
Article - Penny Han
A successful transition to new service channels has transformed this traditional regulatory agency into an award-winning service provider.