Article - Penny Han
A successful transition to new service channels has transformed this traditional regulatory agency into an award-winning service provider.
Article - June Gwee
Design thinking approaches could catalyse breakthrough innovations in public service delivery.
Opinion - Douglas O'Laughlin
ILOD Principal Consultant Douglas O’Loughlin outlines four key leadership competencies to cultivate in a world of greater complexity and uncertainty.
Opinion - John Lim, Lee Chong Hock
Lee Chong Hock and John Lim from the PS21 Office examine the challenges that face the Singapore Public Service, as it reaches beyond individual service excellence towards Whole-of-Government outcomes.
Review - Aaron Maniam
Review of Kahane's "Transformative Scenario Planning"
Article - Jocelyne Bourgon
A groundbreaking lab for practitioners demonstrates the robustness and applicability of the New Synthesis Framework in transforming ideas about public administration and public value for the future.
Article - Chng Hak-Peng
What the Private Sector Has Learnt about Public Engagement
Opinion - Kenneth Paul Tan
Deeply ingrained habits and structures may have to be shed before a more productive relationship can develop between the state and the public.