Showing page 1 of 9 results

Better, Faster, Cheaper: Service Transformation and Channel Migration at the Ministry of Manpower

Article  -  Penny Han

A successful transition to new service channels has transformed this traditional regulatory agency into an award-winning service provider.

Redesigning the Service Experience

Article  -  June Gwee

Design thinking approaches could catalyse breakthrough innovations in public service delivery.

Managing Complexity with Courage, Conflict and Engagement

Opinion  -  Douglas O'Laughlin

ILOD Principal Consultant Douglas O’Loughlin outlines four key leadership competencies to cultivate in a world of greater complexity and uncertainty.

What Does It Mean to Optimise Public Service Delivery?

Opinion  -  John Lim, Lee Chong Hock

Lee Chong Hock and John Lim from the PS21 Office examine the challenges that face the Singapore Public Service, as it reaches beyond individual service excellence towards Whole-of-Government outcomes.

From Futures "Thinking" to Futures "Doing"

Review  -  Aaron Maniam

Review of Kahane's "Transformative Scenario Planning"

The First New Synthesis Laboratory for Master Practitioners

Article  -  Jocelyne Bourgon

A groundbreaking lab for practitioners demonstrates the robustness and applicability of the New Synthesis Framework in transforming ideas about public administration and public value for the future.

Public Engagement: The Gap between Rhetoric and Practice

Opinion  -  Kenneth Paul Tan

Deeply ingrained habits and structures may have to be shed before a more productive relationship can develop between the state and the public.