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Developing Human Capital: Insights from the Summit

Article  -  Geoff Armstrong

The theme-weaver for the inaugural Human Capital Summit reflects on the event’s broader significance and key insights.

Sharpening Singapore's Edge: Insights from the IBM Experience

Article  -  Teresa Lim

Singapore needs to develop T-shaped workers and a culture that favours innovation, collaboration, diversity and values.

Rethinking Incentives for the Downturn

Article  -  Stephen Choo

Management approaches that engage and enable employees are needed more than ever in a downturn, argues Hay Group’s Stephen Choo.

Perceptions of Fairness

Article  -  David Chan

The perceived fairness of process and treatment is as significant as outcomes when engaging employees, stakeholders or the public.

Redesigning the Service Experience

Article  -  June Gwee

Design thinking approaches could catalyse breakthrough innovations in public service delivery.

Better, Faster, Cheaper: Service Transformation and Channel Migration at the Ministry of Manpower

Article  -  Penny Han

A successful transition to new service channels has transformed this traditional regulatory agency into an award-winning service provider.

Accelerating the Growth of the Asian Leader

Article  -  Peter Ong, Bruce J. Avolio

Research from Gallup suggests that the emerging Asian workforce may benefit from a different model of leadership development.

Leadership Across Generations

Article  -  Goh Han Teck

Generational differences may transform the way we identify, develop and practise leadership in the Public Service.

Understanding Managerial Derailment

Article  -  Khoo Ee Wan

What causes promising executives to underperform, and how can organisations intervene in time?

Creating Hot Spots of Innovation & Energy in Your Organisation

Article  -  Lynda Gratton

Leaders can ignite creative energy by asking incisive questions and nurturing cross-boundary collaboration, writes Lynda Gratton from the London Business School.