Article - June Gwee
Design thinking approaches could catalyse breakthrough innovations in public service delivery.
Article - Peter Ho
How can the Public Service overcome cognitive and institutional hindrances to anticipating strategic surprises? In the following excerpt from his 2009 Strategic Perspectives Conference keynote address, Head of Civil Service Peter Ho charts the way forward.
How can we measure the public sector’s bottomline? Accenture’s Ng Wee Wei advocates an outcome-oriented approach based on the concept of public value.
Article - Ang Hak Seng
ERM could serve as a shared platform for understanding complexity and assessing trade-offs at the whole-of-government level.
Article - Khoo Ee Wan
How can individuals manage the challenges — and reap the potential benefits — of life changes and workplace transitions?
Article - Pang Kin Keong
Public agencies looking to step up service delivery should invest in people-centred reforms and smarter data tools.
Article - Lena Leong, Aurora De Souza Watters
Two public agencies illustrate transformational strategies that could help organisations rethink and reinvent themselves for the future.
Article - Jocelyne Bourgon
A groundbreaking lab for practitioners demonstrates the robustness and applicability of the New Synthesis Framework in transforming ideas about public administration and public value for the future.
Article - Ghalpanah Thangaraju, Keith Tan
The transformation of the Public Service must also involve thoughtful reinvigoration of the values it stands for.