Showing page 1 of 11 results

Redesigning the Service Experience

Article  -  June Gwee

Design thinking approaches could catalyse breakthrough innovations in public service delivery.

Thinking About the Future: What the Public Service Can Do

Article  -  Peter Ho

How can the Public Service overcome cognitive and institutional hindrances to anticipating strategic surprises? In the following excerpt from his 2009 Strategic Perspectives Conference keynote address, Head of Civil Service Peter Ho charts the way forward.

Creating and Measuring Public Service Value

Article

How can we measure the public sector’s bottomline? Accenture’s Ng Wee Wei advocates an outcome-oriented approach based on the concept of public value.

Enterprise Risk Management: Strengthening Singapore's Advantage

Article  -  Ang Hak Seng

ERM could serve as a shared platform for understanding complexity and assessing trade-offs at the whole-of-government level.

Managing Transitions

Article  -  Khoo Ee Wan

How can individuals manage the challenges — and reap the potential benefits — of life changes and workplace transitions?

A New Paradigm for the Delivery of Public Services

Article  -  Pang Kin Keong

Public agencies looking to step up service delivery should invest in people-centred reforms and smarter data tools.

Enabling Organisational Transformation: Possibilities and Practice

Article  -  Lena Leong, Aurora De Souza Watters

Two public agencies illustrate transformational strategies that could help organisations rethink and reinvent themselves for the future.

The First New Synthesis Laboratory for Master Practitioners

Article  -  Jocelyne Bourgon

A groundbreaking lab for practitioners demonstrates the robustness and applicability of the New Synthesis Framework in transforming ideas about public administration and public value for the future.

The Value of Values in the Singapore Public Service

Article  -  Ghalpanah Thangaraju, Keith Tan

The transformation of the Public Service must also involve thoughtful reinvigoration of the values it stands for.

Gearing the Public Service for SG100

Article  -  Peter Ong

Singapore’s Head of Civil Service charts new directions for the public sector as the nation looks forward to its next decades of growth.