Article - Penny Han
A successful transition to new service channels has transformed this traditional regulatory agency into an award-winning service provider.
Article - Rosina Howe-Teo
Since its inception in 2000, the Land Transport Authority’s ONE.MOTORING portal has become an indispensable online destination for the motor trade industry, vehicle owners and the general public.
Article - June Gwee
Design thinking approaches could catalyse breakthrough innovations in public service delivery.
Article - Goh Han Teck
Generational differences may transform the way we identify, develop and practise leadership in the Public Service.
How can we measure the public sector’s bottomline? Accenture’s Ng Wee Wei advocates an outcome-oriented approach based on the concept of public value.
Article - Ang Hak Seng
ERM could serve as a shared platform for understanding complexity and assessing trade-offs at the whole-of-government level.
Article - Peter Ho
How can the Public Service overcome cognitive and institutional hindrances to anticipating strategic surprises? In the following excerpt from his 2009 Strategic Perspectives Conference keynote address, Head of Civil Service Peter Ho charts the way forward.
Article - Lena Leong, Aurora De Souza Watters
Two public agencies illustrate transformational strategies that could help organisations rethink and reinvent themselves for the future.
Article - Pang Kin Keong
Public agencies looking to step up service delivery should invest in people-centred reforms and smarter data tools.
Article - Jocelyne Bourgon
A groundbreaking lab for practitioners demonstrates the robustness and applicability of the New Synthesis Framework in transforming ideas about public administration and public value for the future.