Showing page 1 of 13 results

Better, Faster, Cheaper: Service Transformation and Channel Migration at the Ministry of Manpower

Article  -  Penny Han

A successful transition to new service channels has transformed this traditional regulatory agency into an award-winning service provider.

Ten Tips: How to Create a Next Generation Public Service Super-Portal

Article  -  Rosina Howe-Teo

Since its inception in 2000, the Land Transport Authority’s ONE.MOTORING portal has become an indispensable online destination for the motor trade industry, vehicle owners and the general public.

Redesigning the Service Experience

Article  -  June Gwee

Design thinking approaches could catalyse breakthrough innovations in public service delivery.

Leadership Across Generations

Article  -  Goh Han Teck

Generational differences may transform the way we identify, develop and practise leadership in the Public Service.

Creating and Measuring Public Service Value

Article

How can we measure the public sector’s bottomline? Accenture’s Ng Wee Wei advocates an outcome-oriented approach based on the concept of public value.

Enterprise Risk Management: Strengthening Singapore's Advantage

Article  -  Ang Hak Seng

ERM could serve as a shared platform for understanding complexity and assessing trade-offs at the whole-of-government level.

Thinking About the Future: What the Public Service Can Do

Article  -  Peter Ho

How can the Public Service overcome cognitive and institutional hindrances to anticipating strategic surprises? In the following excerpt from his 2009 Strategic Perspectives Conference keynote address, Head of Civil Service Peter Ho charts the way forward.

Enabling Organisational Transformation: Possibilities and Practice

Article  -  Lena Leong, Aurora De Souza Watters

Two public agencies illustrate transformational strategies that could help organisations rethink and reinvent themselves for the future.

A New Paradigm for the Delivery of Public Services

Article  -  Pang Kin Keong

Public agencies looking to step up service delivery should invest in people-centred reforms and smarter data tools.

The First New Synthesis Laboratory for Master Practitioners

Article  -  Jocelyne Bourgon

A groundbreaking lab for practitioners demonstrates the robustness and applicability of the New Synthesis Framework in transforming ideas about public administration and public value for the future.